Results-driven IT Technician with extensive experience in network connectivity troubleshooting, fiber optic splicing, and team management. Proven ability to deliver high-quality technical support and execute complex installations.
Overview
13
13
years of professional experience
Work History
IT Technician
Space Dynamics Laboratory
Logan, UT
04.2024 - Current
Assisted in troubleshooting hardware and software issues for end-users.
Provided technical support via phone, email, and in-person interactions.
Facilitated installation of advanced cabling solutions, such as fiber and Cat6a, to support high-speed data transmission.
Executed termination and testing of fiber and Cat6 cabling to ensure optimal connectivity.
IT Physical Infrastructure Technician
Utah State University
Logan, UT
07.2020 - 04.2024
Oversaw installation, termination, and testing of fiber optic cabling, Cat6, and coaxial systems to ensure optimal performance. Delivered high-quality results through effective project management and team collaboration.
Executed precise location of underground fiber and copper cabling to ensure efficient maintenance and installation.
Ensured operational reliability of UPS systems to support campus infrastructure.
Install Repair Technician
Rise Broadband
Logan, UT
09.2014 - 07.2020
Diagnosed and repaired broadband connectivity issues using diagnostic tools and equipment.
Collaborated with team members to troubleshoot and resolve complex technical problems effectively.
Conducted routine maintenance checks to ensure optimal network performance and reliability.
Trained junior technicians on equipment handling, safety protocols, and repair techniques.
Technician
Tharon Telecom
Logan, UT
08.2013 - 09.2014
Configured and deployed digital phone systems, ensuring seamless connectivity and operational support for clients.
Executed cross-connection tasks for phone lines to enhance communication infrastructure.
Managed relationships with phone companies to streamline the scheduling and implementation of cutover processes.
Tier 2 Service Desk Technician at SAIC / U.S. Department of Transportation (DOT)Tier 2 Service Desk Technician at SAIC / U.S. Department of Transportation (DOT)