Brady Fortney
Newark,OH
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level of knowledge and strong collaborative skills leading to optimum outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal Security Services
02.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Handled winteam scheduling, training, and personal files
Security Site Supervisor
Allied Universal Security Services
04.2017 - 02.2021
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
Shift Supervisor
Allied Universal Security Services
04.2015 - 04.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Security Officer
Allied Universal Security Services
04.2011 - 04.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
Security Officer
Pinkerton Government Services Inc.
04.2008 - 04.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Education
No Degree - Police Academy
Central Ohio Technical College
Newark, OH08.2020
High School Diploma -
West Muskingum High School
Zanesville, OH05.2005
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Relationship Building
- Goal-Oriented
- Team Training
- Documentation And Reporting
- Operations
- Scheduling and Pay discrepancies
Accomplishments
- CPR First Aide Trainer for my site
- Employee of the Month for Boeing accounts in June 2015
- Supervised team of 13 staff members.
Certification
- CPR/AED/First Aide trainer for site
Timeline
Account Manager
Allied Universal Security Services
02.2021 - Current
Security Site Supervisor
Allied Universal Security Services
04.2017 - 02.2021
Shift Supervisor
Allied Universal Security Services
04.2015 - 04.2017
Security Officer
Allied Universal Security Services
04.2011 - 04.2015
Security Officer
Pinkerton Government Services Inc.
04.2008 - 04.2011
No Degree - Police Academy
Central Ohio Technical College
High School Diploma -
West Muskingum High School
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