Technical issue analysis
Brady Gorman
IT Specialist And Aspiring Programmer
Austin,TX
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Office 365 Administrator and Active Directory user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
IT Specialist
Nelsen Partners Architects And Planners
Austin, TX
03.2020 - Current
- Patched software and installed new versions of Windows 10, Microsoft Office, Autodesk, Adobe, and Zoom to eliminate security problems and protect data.
- Supervised in revision of office environment to accommodate transition from in-office to remote work environment, then to hybrid environment with on-site server equipment and thin client desktops.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed server backups and changed and replaced backup tapes daily.
- Patiently walked individuals through basic troubleshooting tasks.
Information Technology and Marketing Specialist
Hamilton, Hull & Byrd, Attorneys At Law
Lubbock, TX
05.2016 - 03.2020
- Facilitated best user experience through continuous support and communication of system changes.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Developed campaigns, led design and tracked results.
- Collected performance data on each promotion to better plan future events.
Projectionist
Alamo Drafthouse
Lubbock, TX
04.2014 - 05.2016
- Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
- Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
- Liaised with theater ushers and box office cashiers to schedule show start times and communicate issues or concerns.
- Interacted with public and internal customers to answers questions and complete ticket and concessions sales and cleaning duties.
TV Production Intern
Ramar Communications
Lubbock, TX
01.2015 - 05.2015
- Supported producers in video editing sessions to bring final product to audience using Adobe Premier.
- Organized shooting schedules to accommodate budget requirements and needs.
- Created and updated records and files to maintain document compliance.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Digitized and logged footage for production team.
- Managed digital assets and resources for business, promotional and routine filming use.
Education
Bachelor of Arts - Electronic Media And Communication
Texas Tech University
Lubbock, TX 05.2011 - 05.2015
Bachelor of Arts - Advertising
Texas Tech University
Lubbock, TX 05.2011 - 05.2015
Skills
Application deployment
TCP/IP
Desktop support
Software diagnosis
User credential management
Windows 10
Videoconferencing
Network diagnostics
Technical Support
Timeline
IT Specialist
Nelsen Partners Architects And Planners
03.2020 - Current
Information Technology and Marketing Specialist
Hamilton, Hull & Byrd, Attorneys At Law
05.2016 - 03.2020
TV Production Intern
Ramar Communications
01.2015 - 05.2015
Projectionist
Alamo Drafthouse
04.2014 - 05.2016
Bachelor of Arts - Electronic Media And Communication
Texas Tech University
05.2011 - 05.2015
Bachelor of Arts - Advertising
Texas Tech University
05.2011 - 05.2015
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