Summary
Overview
Work History
Education
Skills
Timeline
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Brady Hagen

Bonney Lake,Please Select

Summary

Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization and background with organizational enhancements. Looking to put knowledge and abilities to good use in leadership position focused on driving business success.

Overview

9
9
years of professional experience

Work History

Customer Service Sales Specialist

Slate
Lake Tapps , WA
06.2016 - Current
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Determined customer needs and interests to provide exceptional service to customers.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Prioritized tasks and projects to meet tight deadlines.
  • Obtained referrals with existing clients to generate new business, boosting overall sales 10%

Server

Trackside Pizza
Puyallup, WA
03.2021 - 08.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Supported needs of up to Ten person staff who attended to specific needs of countless customers daily.

Customer Service Associate

Nordstrom
Renton , WA
08.2018 - 01.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Improved overall efficiency 20% by anticipating needs and providing outstanding support

Education

Associate of Arts - Marketing

Green River Community College
Auburn, WA

Bachelor of Arts - Marketing Management And Research

Western Governors University
Salt Lake City, UT
08.2023

High School Diploma -

Bonney Lake High School
Bonney Lake, WA
08.2018

Skills

  • Store Layouts
  • High-Volume Environments
  • Promotions Programs
  • Effective Customer Communication
  • Professional Relationships
  • Program Operations
  • Developing Presentations and Reports
  • Microsoft Excel
  • Marketing Campaigns
  • Brand Awareness

Timeline

Server

Trackside Pizza
03.2021 - 08.2021

Customer Service Associate

Nordstrom
08.2018 - 01.2021

Customer Service Sales Specialist

Slate
06.2016 - Current

Associate of Arts - Marketing

Green River Community College

Bachelor of Arts - Marketing Management And Research

Western Governors University

High School Diploma -

Bonney Lake High School

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Brady Hagen