Brady Long
Corning,CA
Summary
Dynamic leader with a proven track record at Zerorez, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and Microsoft Office, significantly reducing customer complaints. Skilled in fostering teamwork among customer service representatives and ensuring safety as a Lifeguard/Swim Instructor. Demonstrates exceptional time management and customer relations, prioritizing excellence and efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Manager/Team Lead
Zerorez
09.2021 - 09.2024
- I started as a Customer Service Representative and have now worked my way into a Assistant Manager position
- I book appointments by speaking with customers over the phone, dealt with complaints from customers, and also completed multiple daily organizational tasks
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Lifeguard/Swim Instructor
City of corning public works
05.2021 - 08.2021
- Was trained to be a lifeguard during public swim hours as well as a swim instructor to children in the mornings
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor's degree - Marketing
Grand Canyon University
Phoenix, AZ10.2024
Associate's degree - Digital Marketing
Butte College
Oroville, CA06.2022
High school diploma -
Corning Union High School
Corning, CA06.2020
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Decision-Making
- Training and mentoring
- Adherence to high customer service standards
Timeline
Customer Service Manager/Team Lead
Zerorez
09.2021 - 09.2024
Lifeguard/Swim Instructor
City of corning public works
05.2021 - 08.2021
Associate's degree - Digital Marketing
Butte College
Bachelor's degree - Marketing
Grand Canyon University
High school diploma -
Corning Union High School
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