Answered incoming telephone calls to provide store, product, and service information
Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Tour Guide
Hershey Trolley Works
05.2019 - 01.2021
Organized and conducted daily tours for groups of up to 30 people, enhancing visitor experience.
Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
Bachelor of Arts - Communications Studies
Temple University
Philadelphia, PA
05.2026
Skills
Team Collaboration
Emotional Support
Compassionate
Individual Support
Social Interaction
Organizational Abilities
Service-Oriented
Customer Service
Projects
Lead editor & author of “The Fallout Shelter”, Responsible for the creation of a literary journal, organizing submissions, leading and training others to help.