Brady Soffe

• Recruited to serve as primary technical advisor for 12 large enterprise accounts, supporting solution strategy, design, and lifecycle management.
• Designed and delivered voice, data, cloud, hosted VoIP, colocation, fiber, copper, WIFI solutions tailored to customer needs, enhancing service offerings.
• Created network architecture and technical designs that aligned with customer requirements, facilitating sales support and improving client retention.

• Managed statewide operations for Utah, supporting four managers and 75 field personnel to ensure operational efficiency.
• Oversaw workforce productivity, fleet operations, and resource allocation to fulfill customer commitments and align with organizational goals.
• Streamlined operational workflows to enhance efficiency and reduce processing times.
• Led cross-functional teams to implement process improvements and increase service delivery quality.
• Developed and monitored key performance indicators to assess operational effectiveness and drive strategic initiatives.

• Managed portfolio of over 150 enterprise accounts, delivering customer support, service management, and coordinating sales lifecycle through CRM and presentations, ensuring client needs were met.
• Supported customer base with voice and data platform migrations and optimized ongoing services, facilitating seamless transitions.
• Resolved complex service, billing, and technical issues, enhancing customer satisfaction and retention rates.

• Designed enterprise voice, data, cloud, VoIP, MPLS, and connectivity solutions.
• Developed network diagrams and configured designs aligning with client requirements to enhance solution effectiveness.
• Trained sales executives and end users on product features and technical capabilities to improve user adoption.
• Collaborated with engineering teams on complex solution design and cost analysis to optimize project outcomes.

• Managed customer support, solution design, and project delivery for over 75 client accounts.
• Converted all accounts and led customer migrations during company acquisition and platform transition.
• Monitored over 250 MPLS and Internet circuits for multiple customer using SNMP tools.
• Managed and maintained basic Cisco configurations on customer-owned routers.

• 3.5 GPA

Completed Novell Networks 3.11, 3.12 CNA Course