Brady Hitchcock
Salt Lake City,UT
Summary
Accomplished Brand & Marketing Manager with a proven track record at Spectrum Recruiting Solutions, enhancing brand engagement and website traffic through innovative SEO/SEM strategies and compelling content development. Skilled in relationship building and leading teams to success, demonstrated by mentoring marketing professionals to achieve their full potential. Expert in social media management and email marketing, driving significant improvements in market presence and customer interaction.
Overview
20
20
years of professional experience
Work History
Brand & Marketing Manager
Spectrum Recruiting Solutions
12.2018 - Current
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Improved website visibility through development and implementation of SEO strategies.
- Conducted market research to identify new opportunities and target markets.
- Optimized email campaigns to increase open and click-through rates.
- Created and managed social media campaigns to increase brand engagement.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Freelance Professional Writer
Various Companies
01.2005 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
Personal Banker
Mountain America Credit Union
06.2017 - 11.2018
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Assistant Branch Manager
US Bank
06.2015 - 05.2017
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Lead Customer Service Manager
Harmon's City Creek
11.2011 - 05.2015
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
No Degree - English / Professional Writing
Utah State University
Logan, UTSkills
- Creative Direction
- Relationship Building
- Content Development
- SEO / SEM
- Social Media Management
- Email Marketing
- Graphic Design
Timeline
Brand & Marketing Manager
Spectrum Recruiting Solutions
12.2018 - Current
Personal Banker
Mountain America Credit Union
06.2017 - 11.2018
Assistant Branch Manager
US Bank
06.2015 - 05.2017
Lead Customer Service Manager
Harmon's City Creek
11.2011 - 05.2015
Freelance Professional Writer
Various Companies
01.2005 - Current
No Degree - English / Professional Writing
Utah State University
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