Brae Gaspard Dugas
Hammond,LA
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
10
10
years of professional experience
Work History
GEC Contact Centre Representative, Educator
Lululemon
09.2023 - Current
- Deliver world-class guest experience through all GEC channels (phone, live-chat, and email).
- Resolve guest concerns and inquiries through connection and empathy.
- Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets.
- Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education.
- Multi-task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business.
- Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance.
- Actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities.
- Managed high-volume calls while maintaining service quality and customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Special Education Resource Teacher
Richardson Independent School District
01.2021 - 05.2023
- Developed individualized education plans tailored to student needs and learning styles.
- Collaborated with parents and teachers to implement effective intervention strategies.
- Facilitated small group instruction to enhance academic performance in diverse learners.
- Monitored student progress utilizing assessment tools to adjust instructional methods.
Kindergarten Teacher
Natchitoches Parish School Board
08.2019 - 01.2021
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment to encourage student participation and collaboration.
- Assessed student progress through regular evaluations and provided feedback to parents.
- Utilized educational technology to enhance learning experiences and streamline administrative tasks.
- Collaborated with colleagues to create interdisciplinary projects that integrate multiple subjects.
- Organized parent-teacher conferences to discuss student development and address concerns effectively.
Structured Developmental Classroom Teacher
RISD
08.2018 - 05.2019
- Centrally and self-contained instructional arrangement that specifically addresses the emotional and behavioral needs of students as well as their academic needs
- Students are provided with a highly structured and predictable learning environment based on an individualized level system that reinforces positive behavior and helps facilitate transition back to resource and/or general education classes.
- Students who are experiencing behavioral difficulty in the school environment are provided with positive behavioral interventions, social skills training, and instructional time within a classroom setting for the purpose of increasing appropriate behaviors and academic achievement.
Special Education Teacher PK-4th
Golden Rule Charter
08.2017 - 07.2018
- Designed, planned and implemented math, reading, writing and social skills lessons for small groups of varying skill levels based on TEK Standards
- Created individual behavior plans and appropriate rewards and consequences
- Developed, wrote and lead IEP meetings with parents and other professionals.
- Mentored new teachers to Golden Rule
- Ensured compliance with all state mandated assessments
- Coordinated and helped develop testing materials for teachers
Kindergarten Lead Teacher
KIPP TRUTH ELEMENTARY
07.2016 - 06.2017
- A full-time teacher instructing in English Language Arts, Math, Science and Social Studies to a classroom of 25 students.
- Established rapport with students, parents and critical family members, using Spanish speaking skills as needed
- Observe, plan, teach and assess practice to inform and modify instruction for multi-cultural students with varying levels of ability
- Performed classroom benchmark assessments
- Coordinated and implemented kindergarten team
Education
Bachelor of Science in Education -
The University of Alabama
Tuscaloosa, AL05.2016
Skills
- Customer relations
- Data entry proficiency
- Records management
- Telephone reception
- Technical troubleshooting
- Sales support
- Leadership
- Customer support
Timeline
GEC Contact Centre Representative, Educator
Lululemon
09.2023 - Current
Special Education Resource Teacher
Richardson Independent School District
01.2021 - 05.2023
Kindergarten Teacher
Natchitoches Parish School Board
08.2019 - 01.2021
Structured Developmental Classroom Teacher
RISD
08.2018 - 05.2019
Special Education Teacher PK-4th
Golden Rule Charter
08.2017 - 07.2018
Kindergarten Lead Teacher
KIPP TRUTH ELEMENTARY
07.2016 - 06.2017
Bachelor of Science in Education -
The University of Alabama