Braeanna McKnight
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wone Love Tattoo Parlor
Hobbs, NM
08.2020 - Current
- Handle customer inquiries courteously and professionally.
- Respond to customer requests for products, services, and company information.
- Provided primary customer support to internal and external clients.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Take care of all payable/receivable transactions.
Lead Registered Dental Assistant
Familia Dental
Hobbs
01.2016 - 05.2020
- Looked over and assigned the daily tasks of all DAs employed at Familia Dental. 20+ at any given time.
- Took inventory and placed equipment order weekly for entire office.
- Trained and assisted all new DAs.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Traveled all over NM with our companies Orthodontist and also our oral surgeon.
Restaurant General Manager
Babes Sports Page Grille
Hobbs, NM
04.2011 - 12.2015
- Carefully interviewed, selected, trained, and supervised a staff of 30+
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
High School Diploma -
Capital High School
Santa Fe, NM05.2003
Skills
- Active Listening
- Business Development Understanding
- Microsoft PowerPoint
- Account Management
- Microsoft Excel
- Microsoft Word
- Staff Training
- Clerical Support
- Critical Thinking
- Computer Proficiency
- Recordkeeping Strengths
- Schedule Mastery
- Customer Service and Consulting
Timeline
Customer Service Representative
Wone Love Tattoo Parlor
08.2020 - Current
Lead Registered Dental Assistant
Familia Dental
01.2016 - 05.2020
Restaurant General Manager
Babes Sports Page Grille
04.2011 - 12.2015
High School Diploma -
Capital High School