Braeanna McKnight
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wone Love Tattoo Parlor
08.2020 - Current
- Handle customer inquiries courteously and professionally.
- Respond to customer requests for products, services, and company information.
- Provided primary customer support to internal and external clients.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Take care of all payable/receivable transactions.
Lead Registered Dental Assistant
Familia Dental
01.2016 - 05.2020
- Looked over and assigned the daily tasks of all DAs employed at Familia Dental. 20+ at any given time.
- Took inventory and placed equipment order weekly for entire office.
- Trained and assisted all new DAs.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Traveled all over NM with our companies Orthodontist and also our oral surgeon.
Restaurant General Manager
Babes Sports Page Grille
04.2011 - 12.2015
- Carefully interviewed, selected, trained, and supervised a staff of 30+
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
High School Diploma -
Capital High School
Santa Fe, NM05.2003
Skills
- Active Listening
- Business Development Understanding
- Microsoft PowerPoint
- Account Management
- Microsoft Excel
- Microsoft Word
- Staff Training
- Clerical Support
- Critical Thinking
- Computer Proficiency
- Recordkeeping Strengths
- Schedule Mastery
- Customer Service and Consulting
Timeline
Customer Service Representative
Wone Love Tattoo Parlor
08.2020 - Current
Lead Registered Dental Assistant
Familia Dental
01.2016 - 05.2020
Restaurant General Manager
Babes Sports Page Grille
04.2011 - 12.2015
High School Diploma -
Capital High School
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