Braecyn Lockamy
Cocoa
Summary
Detail-oriented operations professional with a strong background in performance monitoring, process optimization, and maintaining high operational standards. Experienced in evaluating workflow effectiveness, identifying patterns impacting outcomes, and developing solutions that enhance consistency, efficiency, and overall performance. Recognized for combining analytical thinking with hands-on leadership to achieve measurable improvements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Operation Team Lead
Walmart
12.2025 - Current
- Led team of associates in daily operational activities, ensuring compliance with company policies.
- Monitored key performance indicators to identify areas for improvement and drive operational excellence.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
Lead Pharmacy Technician
Walmart
05.2022 - Current
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Developed and implemented improvements to pharmacy organization system.
Pharmacy Technician
Walmart
08.2014 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Customer Service Representative
Walmart
04.2010 - 08.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Titusville High
Titusville, FL05-2007
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Staff development
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Regulatory compliance
Accomplishments
- Recognized for outstanding performance, leadership, and contributions to the success of the pharmacy department.
- Contributed to the success of the pharmacy team, helping the store earn the prestigious Pharmacy of the Year award.
Pharmacy Technician of the Year
2020
Pharmacy of the Year
2019, 2020, 2021
Certification
- CPhT - Certified Pharmacy Technician
- Certified To Administer Immunizations
Timeline
Pharmacy Operation Team Lead
Walmart
12.2025 - Current
Lead Pharmacy Technician
Walmart
05.2022 - Current
Pharmacy Technician
Walmart
08.2014 - 05.2022
Customer Service Representative
Walmart
04.2010 - 08.2014
High School Diploma -
Titusville High