Braeden Borges

• Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Implemented internal quality standards to secure electronic records integrity.
• Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.

-Learned the basics of IT infrastructure and the necessary software that will be required on-job.
-Trained to fluently use different CLI's that will be used in the field.
-Gained certification in TestOut IT Fundamentals and will soon gain a CCNA certification.

-Kept up-to-date records for clients and distribution center to
maintain long-lasting relationships.
-Safely and punctually delivered auto parts to local automobile stores from large distributor.
-Determined parts needed by analyzing information and
descriptions provided by customer.

-Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
-Communicated with customers daily to request information and complete paperwork.
-Supported loan processing by compiling applicant
documentation such as credit reports, employment verifications and financial history paperwork.

-Provided customers with an incredible experience from start to finish in an elegant and tasteful manor.
-Gained extensive knowledge of wines, spirits and craft beers to serve guests with the beverage that suited their tastes best.
-Greeted customers and answered questions.

-Worked with POS system to place orders, manage bills and
handle complimentary items.
-Increased sales significantly by upselling higher-end products to customers.
-Maintained order efficiency and accuracy through clear
communication with kitchen staff, earning numerous recommendations from satisfied customers.

-Completed on-time deliveries by choosing best and most
efficient routes.
-Followed corporate procedures to maintain company and
customer data confidentiality.
-Communicated customer complaints, requests and feedback to company management for swift resolution.