Jacob Brown
IT Technician
Greenville, SC,KS
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
IT Technician
Brown Arrow Technologies
09.2021 - Current
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs
- Established and repaired networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed software upgrade problems.
- Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to higher level technicians
Warehouse Picker
Shop 4 Paintball
01.2012 - 12.2016
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Unloaded deliveries from trucks.
- Manually transported warehouse materials weighing up to 30 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Moved merchandise using hand trucks.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Education
High School Diploma -
Homeschool
Greenville, SC05.2023
Skills
- Helpdesk Services
- Updating Software
- Troubleshooting and Diagnostics
- Technical Support
- Low-Voltage Cabling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Timeline
IT Technician
Brown Arrow Technologies
09.2021 - Current
Warehouse Picker
Shop 4 Paintball
01.2012 - 12.2016
High School Diploma -
Homeschool
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