Braeden Grigsby
Nampa,ID
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Results-driven Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.
Overview
11
11
years of professional experience
Work History
Team Lead
Wells Fargo
Boise, ID
12.2019 - 02.2025
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Implemented strategies to take advantage of new opportunities.
- Led of team of 20+ bankers
Phone Banker
Wells Fargo
Boise, ID
10.2015 - 12.2019
- Front line facing phone banker
- Great customer service skills.
- Used to working on a tight deadline
- Trained other bankers for their responsibilities
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Developed strong relationships with clients by responding to their questions and concerns in a timely manner.
Technical Support Representative
WDS Global
Boise, ID
01.2014 - 10.2015
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Updated customer information and account status in the database following each interaction.
- Demonstrated advanced product knowledge to solve customer issues.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
Education
High School Diploma -
Columbia High School
Nampa, ID05-2011
Some College (No Degree) - Digital Communications And Media
Boise State University
Boise, IDSkills
- Work assignment delegation
- Performance monitoring
- Trend tracking
- Stakeholder management
- Resource allocation
- Task delegation
- Diversity and inclusion
- Workflow management
- Operations management
- Performance improvement
- Risk management
- Product management
- Project management
- Talent acquisition
- Employee training
- Quality control
- Deadline management
- Customer focus
- Conflict resolution
- Schedule management
- Strategic planning
- Attention to detail
- Loss prevention
- Coaching and mentoring
- Relationship building
Timeline
Team Lead
Wells Fargo
12.2019 - 02.2025
Phone Banker
Wells Fargo
10.2015 - 12.2019
Technical Support Representative
WDS Global
01.2014 - 10.2015
High School Diploma -
Columbia High School
Some College (No Degree) - Digital Communications And Media
Boise State University
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