Summary
Overview
Work History
Education
Skills
Timeline
Generic

braeden shaw

Jacksonville

Summary

Dynamic customer service professional with a proven track record at Flynn Group of Companies, excelling in problem-solving and team collaboration. Enhanced customer satisfaction through effective communication and personalized recommendations, contributing to revenue growth. Adaptable and skilled in time management, I thrive in fast-paced environments while maintaining high service standards.

Overview

2
2
years of professional experience

Work History

Lead CSR

Flynn Group of Companies
05.2023 - Current
  • Assisted customers with inquiries and resolved issues to enhance satisfaction.
  • Learned company policies and procedures to provide accurate information to clients.
  • Supported team members in daily operations, fostering a collaborative environment.
  • Adapted quickly to new systems and tools for efficient service delivery.
  • Engaged with customers through various communication channels to ensure effective support.
  • Participated in training sessions to develop skills and improve service quality.
  • Maintained knowledge of product offerings to effectively address customer needs.
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Boosted revenue by upselling products and providing personalized recommendations based on client needs.

Education

High School Diploma -

Florida Public School
Jacksonville, FL
05-2026

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Active listening
  • Adaptability and flexibility

Timeline

Lead CSR

Flynn Group of Companies
05.2023 - Current

High School Diploma -

Florida Public School

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