Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Braelyn Cox

Oxon Hill,MD

Summary

Ambitious Customer Service professional offering excellent reliability, professionalism and organization skills. supervisory and performance-assessment skills. Extremely detail-oriented and utilizing effective listening skills. Gifted at multi-tasking and pivoting when needed. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Host

Famous Dave's Bar-B-Que
Waldorf, MD
01.2024 - Current
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Server

Chili's Bar and Grill
Waldorf, MD
01.2023 - 08.2023
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.

Sales Associate

TJ Maxx, TJX Companies
Waldorf, MD
09.2020 - 10.2021
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.

Summer Camp Counselor

Camp Kidz
Waldorf, MD
06.2021 - 08.2021
  • Resolved conflicts between campers using effective communication strategies.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Communicated with other counselors to coordinate group activities.
  • Collaborated with other counselors to create fun learning experiences for campers.
  • Supervised groups of children during recreational activities.
  • Encouraged positive behavior among campers through role modeling and reinforcement techniques.

Education

Associate of Arts - Graphic Design

Prince Georges Community College
Largo, MD

Some College (No Degree) - Graphic Design

Old Dominion University
Norfolk, VA

Skills

  • Team Collaboration
  • Telephone Reception
  • Reservations Management
  • Server Support
  • Detail Oriented
  • Customer Service
  • First Aid Training
  • Professional Appearance
  • Food Allergy Awareness
  • Event Planning Assistance
  • Strong Interpersonal Skills
  • Reservation Management
  • Guest Relations

Affiliations

  • Summer camp volunteer

Accomplishments

  • Maintained a 4.0 GPA and higher at Maurice J McDonough High School and ranked 33 out of 224 in the graduating class.

Timeline

Host

Famous Dave's Bar-B-Que
01.2024 - Current

Server

Chili's Bar and Grill
01.2023 - 08.2023

Summer Camp Counselor

Camp Kidz
06.2021 - 08.2021

Sales Associate

TJ Maxx, TJX Companies
09.2020 - 10.2021

Associate of Arts - Graphic Design

Prince Georges Community College

Some College (No Degree) - Graphic Design

Old Dominion University

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Braelyn Cox