Dynamic and results-oriented Pega Certified Senior System Architect (CSSA) with over 10 years of experience in the full software development lifecycle of Business Process Management (BPM) applications, specializing in Case Management solutions using Pega PRPC 7.x/8. x. Demonstrated success in developing scalable, secure, and efficient business applications by leveraging Pega’s capabilities, including data modeling, integrations, declarative rules, and UI frameworks. Proven expertise in migrating enterprise data from Salesforce to Pega, ensuring accuracy, performance, and regulatory compliance. Strong collaborator with cross-functional Agile teams, committed to delivering quality-driven outcomes aligned with strategic business goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pega Senior System Architect
ASRC Federal Mission Services
02.2018 - Current
Spearheaded the design and implementation of multiple case types for USDA’s conservation programs, enabling field agents and clients to request and track technical and financial assistance.
Instructed junior developers on Pega PRPC development and also code reviews, as well as ensuring safe hands-on code standards and project deadlines, handled by juniors.
Leveraged Pega Theme Cosmos to build modern, user-friendly interfaces and implemented reusable section templates to ensure design consistency, improve maintainability, and accelerate UI development.
Defined and implemented a well-structured class hierarchy following Pega’s best practices (Enterprise-Class Structure), ensuring reusability and ease of maintenance across the application layers.
"Designed and maintained local and external data tables (data types) with appropriate data pages and integrations to support dynamic case behavior, decision-making, and reporting requirements."
Directed end-to-end data migration from Salesforce to Pega, including schema mapping, data validation, cleansing, and loading using automated data flows and integration connectors.
Developed and optimized a wide array of rules: activities, data transforms, decision tables, declarative expressions, and validated rules for business logic enforcement.
Designed dynamic UI components using Pega layouts and custom controls powered by AngularJS to enhance usability for internal users and external partners.
Created and configured Report Definitions to drive dynamic content on home screens and case tracking dashboards, enabling users to view assigned work, recent cases, and actionable items based on role and permissions. Used filters, sorting, and join conditions to retrieve relevant case data, ensuring responsiveness and scalability. Integrated reports into UI sections and harnesses to present real-time views of workloads, SLAs, and case statuses across teams.
Designed and implemented Job Schedulers in Pega to automate the sending of correspondence (emails, letters, and notifications) based on business rules and time-based triggers. Configured background processing to identify eligible cases, generate dynamic content using correspondence rules, and dispatch communications as per schedule, ensuring timely delivery aligned with business SLAs and compliance requirements
Collaborated with Lead System Architects to refine technical designs and reviewed implementation with QA teams, ensuring defect-free deployments.
Leveraged Pega diagnostic tools (Tracer, Clipboard, PAL) to analyze runtime issues and enhance application performance.
Developed and configured PDF generation functionality in Pega to export case data, correspondence, and application summaries. Utilized activities, HTML-to-PDF rules, and stream rules to dynamically generate and format documents, enabling users to download or email PDFs as part of case processing or audit requirements
Actively participated in Agile ceremonies, delivering on user stories and coordinating sprints with Product Owners and Scrum Masters.
Client: USDA NRCS
Project: USDA NRCS
Pega Developer
Virtusa Consulting Services
09.2013 - 06.2016
Played a key role in the development of the “One Claim” system, a unified claims management platform for AIG that consolidated various legacy systems.
Designed rule-based components for both financial and non-financial claim types, including routing mechanisms, SLAs, and exception handling.
Configured work queues and automated assignment rules to ensure claims were distributed efficiently across service teams.
Integrated external systems and databases using Connect-SOAP, Connect-SQL, and RDB rules to retrieve and update claim information in real-time.
Created and maintained reusable UI templates using sections, flow actions, and harnesses that adhered to usability and accessibility standards.
Conducted unit testing and participated in defect triaging, applying root cause analysis to resolve critical production issues.
Collaborated with business stakeholders and delivery managers to capture requirements and provide technical solutions in line with enterprise architecture.
Client: American International Group (AIG)
Education
Master of Science - Computer Science
University of Missouri
Kansas City, MO
12.2017
Bachelor of Technology - Computer Science
K.L University
04.2013
Skills
Pega PRPC (7x / 8x), Case Lifecycle Management, Direct Capture of Objectives (DCO)
Data Migration & Transformation – Salesforce to Pega, Legacy Systems Integration
Rule Development – Flows, Activities, Declarative Rules, Decision Tables, Data Transforms