Brailei Moore
Baton Rouge,LA
Summary
Dynamic leader with a proven track record at Main Squeeze Juice, excelling in team building and Microsoft Excel. Expert in enhancing team performance and customer service through effective training and problem-solving. Achieved significant improvements in workflow efficiency and employee development, showcasing exceptional people management and analytical skills.
Overview
2
2
years of professional experience
Work History
Team Leader
Main Squeeze Juice
Metairie, LA
03.2023 - 08.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Offered training and support to keep team members motivated and working toward objectives.
Crew Member Trainer
Raising Cane's
Metairie, LA
06.2022 - 02.2023
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Provided training to new crew members on proper customer service techniques and store policies.
- Provided constructive feedback and one-on-one coaching to employees.
- Instructed new team members on correct procedures for operations.
Education
Bachelor of Science - Biological Sciences
Louisiana State University
Baton Rouge, LA05-2028
High School Diploma -
St. Katharine Drexel Predatory School
New Orleans, LA05-2024
Skills
- Onboarding and orientation
- Team building
- Documentation and reporting
- Quality improvement
- Cash handling
- Evaluating employee work
- Change management
- Problem-solving
- Staff training
- Issue resolution
- Performance improvement
- Flexible schedule
- People management
- Shift scheduling
- Workflow management
- Team motivation
- Microsoft Excel
- Adobe
- Customer service
Accomplishments
- POSSE Scholarship Nominee
- National Honor Society
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Team Leader
Main Squeeze Juice
03.2023 - 08.2024
Crew Member Trainer
Raising Cane's
06.2022 - 02.2023
Bachelor of Science - Biological Sciences
Louisiana State University
High School Diploma -
St. Katharine Drexel Predatory School