GLYNCE HIGGINS
Atlanta
Summary
Senior Human Resources Manager with multi-site workforce planning experience, employee relations expertise, and HR operations leadership. Delivered onboarding and manager coaching for performance improvement and corrective action. Supported staffing decisions to increase productivity, reduce overtime, and improve retention. Strengthened succession planning, compliance, and site-level performance.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Multi-Site Human Resources Manager
Kenco Group Inc.- General Mills
Social Circle, Georgia
06.2022 - Current
- Supported managers in resolving employee relations concerns to foster a positive workplace.
- Investigated employee relations matters through interviews with involved parties to support fair resolution.
- Resolved conflicts between departments and personnel using sound judgment to maintain a harmonious work environment.
- Guided supervisors on policies, performance, and corrective action steps.
- Supported compliance with labor laws, safety rules, and company standards.
- Promoted open communication and positive, employee-focused work environment.
- Coordinated regular meetings between management and staff to address concerns and gather suggestions for improvement.
- Supported recruiting, interviewing, and onboarding for warehouse associate hires.
- Developed job postings, tracked applicants, and managed applicant database to streamline recruitment efforts.
- Worked with operations leaders on staffing and scheduling needs.
- Managed HR programs to enhance workforce engagement and efficiency, policies, and processes to improve operational efficiency.
- Trained HR staff on processes, documentation, and employee support.
- Provided HR consultation to leadership and department heads.
- Advised and guided employees on best practices while supporting HR training and strong performance.
- Collaborated with department managers to develop training programs aligned with team needs.
- Handled sensitive employee and company information with high confidentiality and discretion.
SENIOR HUMAN RESOURCES MANAGER MULTI SITE
Leggett & Platt Corp
Atlanta, GA
09.2020 - 04.2025
- Partnered with site leaders to align staffing, reducing overtime reliance
- Implemented structured interview guides for hiring teams, improving candidate evaluation consistency.
- Spearheaded onboarding, shortening time-to-productivity and new-hire satisfaction
- Coached managers on performance conversations, improving consistency
- Fostered open communication via feedback sessions, enhancing collaboration
- Conducted workforce analyses to identify skill gaps and implemented targeted development plans.
- Launched site-specific succession plans identifying critical roles and creating development roadmaps.
- Piloted a return-to-work accommodation workflow that reduced disability leave disputes and paperwork errors.
- Led investigation of employee relations cases across three sites, drafting corrective actions and arbitration briefs.
- Designed standardized job classifications and pay bands using market surveys to align compensation fairness.
- Piloted remote interview process using structured scorecards, shortening the hiring cycle time for critical roles.
- Redesigned exit interview process and tracked reasons for departures, leading to reduced voluntary turnover.
- Negotiated return-to-work accommodations with clinicians and managers, reducing absence duration.
- Led disciplinary investigations, documenting findings and recommending corrective actions to leadership.
- Built a compliance checklist for OSHA and FMLA requirements, closing documented audit gaps.
HUMAN RESOURCES OPERATIONS MANAGER
Bank of America Corporations
04.2020 - 08.2020
- Directed HR operations for 1,500+ staff, improving performance and employee relations.
- Managed HR case intake and investigation workflow, closing employee relations cases within targeted resolution windows.
- Implemented onboarding and digital platforms to boost hiring efficiency and satisfaction.
- Designed a role-based onboarding checklist in Workday that cut new-hire paperwork errors during processing.
- Streamlined compliance, recordkeeping, and internal communications to resolve issues.
- Coordinated cross-departmental training to align staff with organizational goals.
- Built a standardized HR case intake form and triaged employee relations issues to appropriate investigators.
- Conducted pulse surveys and identified three prioritized action items to enhance frontline manager training.
- Coordinated with legal and payroll to resolve complex compensation disputes affecting separated employees.
SHIPBOARD HUMAN RESOURCES MANAGER
American Queen Steamboat Company
New Albany, ID
04.2015 - 03.2020
- Monitored crew work and rest schedules to enforce fatigue rules, reducing safety incidents and ensuring compliance.
- Balanced employee advocacy with company goals to achieve fair outcomes and maintain operational continuity.
- Negotiated corrective actions that enhanced operational support and improved crew well-being.
- Directed expedited onboarding workflows that consolidated paperwork and orientation steps, accelerating crew deployment and improving operational availability.
- Reduced onboarding delays by implementing a digital pre-boarding checklist for crew documentation.
- Coached supervisors on performance conversations and corrective action steps, strengthening leadership consistency and improving team morale during high-demand periods.
- Introduced structured skills-mapping for onboard roles to match assignments with competencies, enhancing role fit and reducing repeated task reassignments.
- Conducted investigations to identify systemic HR issues and propose corrective measures with measurable results.
- Managed crew compliance records and pre-boarding checks with systematic documentation to ensure inspection readiness and minimize embarkation delays.
Education
BACHELOR OF SCIENCE - HUMAN RESOURCES MANAGEMENT
Clayton State University
US05-2007
Skills
- Talent acquisition
- Recruitment and hiring
- Onboarding orientation
- Employee retention
- Performance management
- Performance assessment
- Talent development
- Conflict resolution
- Unemployment claims management
- Workforce development
- HRIS administration
- Recruitment and hiring processes
- Employee grievance resolution
- Dispute mediation
- Conflict resolution
- Exit interviews
- Corrective action planning
- Unemployment claims management
- HR guidance
- Internal communications
- Human resources operations
- Workforce improvements
- New employee orientation
- Recruitment and hiring processes
- Performance assessment
- Employee grievance resolution
- Internal communications
- New employee orientation
- Workforce improvements
Personal Information
Title: Senior Human Resources Manager - Multi Site
Certification
PROFESSIONAL IN HUMAN RESOURCES (PHR) Professional HR Certification, GREENBELT CERTIFICATION Lean Six Sigma, BREATH ALCOHOL & URINE DRUG SCREEN CERTIFICATION DOT, CRUCIAL CONVERSATIONS CERTIFICATION Crucial Conversations Certification
Affiliations
- PROFESSIONAL MEMBERSHIPS
- Member of IAP0 International Association of Professional Human Resources Consultants.
Timeline
Multi-Site Human Resources Manager
Kenco Group Inc.- General Mills
06.2022 - Current
SENIOR HUMAN RESOURCES MANAGER MULTI SITE
Leggett & Platt Corp
09.2020 - 04.2025
HUMAN RESOURCES OPERATIONS MANAGER
Bank of America Corporations
04.2020 - 08.2020
SHIPBOARD HUMAN RESOURCES MANAGER
American Queen Steamboat Company
04.2015 - 03.2020
BACHELOR OF SCIENCE - HUMAN RESOURCES MANAGEMENT
Clayton State University