Summary
Overview
Work History
Education
Skills
Timeline
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Brailin Ludwick

Cartersville,GA

Summary

Accomplished Supervisor at Chick-fil-A with expertise in operations management and team leadership, driving significant improvements in customer satisfaction. Proficient in staff training and fostering collaboration, resulting in enhanced team performance. Demonstrated excellence in inventory control and customer service, maintaining high operational standards and profitability.

Overview

3
3
years of professional experience

Work History

Supervisor of Operations

Chick-fil-A
Emerson, GA
10.2022 - Current
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Oversee inventory management, including ordering supplies and minimizing waste to ensure cost-efficiency and profit maximization.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Developed and implemented policies and procedures for efficient workflow.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Supervisor

Lakepoint Sports
Emerson, GA
02.2025 - 04.2025
  • Led and supported team members during assigned shifts to ensure smooth and efficient daily operations
  • Trained new employees on company procedures, customer service standards, and safety protocols
  • Assisted with opening and closing duties, including preparing registers, managing inventory, and securing the store
  • Resolved customer issues quickly and professionally to maintain high satisfaction and repeat business
  • Monitored employee performance and provided on-the-spot feedback to ensure quality service

Education

Bachelor of Science - Computer Science

Kennesaw State University
Kennesaw, GA
05-2028

Skills

  • Operations management
  • People Leadership
  • Customer Service
  • Staff training and development
  • Data Analytics & Decision Making
  • Team development

Timeline

Supervisor

Lakepoint Sports
02.2025 - 04.2025

Supervisor of Operations

Chick-fil-A
10.2022 - Current

Bachelor of Science - Computer Science

Kennesaw State University

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