Bryan Kern
Billings,MT
Summary
Dynamic sales representative skilled in customer relationship building and complex problem-solving. Committed to delivering exceptional customer experiences and driving sales growth.
Overview
20
20
years of professional experience
Work History
Sales Representative
Architectural Doors & Hardware
Billings, MT
04.2025 - Current
- Developed strong product knowledge of architectural doors and hardware.
- Assisted customers in selecting appropriate products based on project needs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted product demonstrations to enhance customer understanding and engagement.
- Delivered expert product knowledge on architectural doors and hardware to enhance client decision-making.
- Developed tailored sales presentations that effectively communicated product benefits to diverse client bases.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Seed of Life Labs
SOLL
Billings, MT
01.2018 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Server/Bartender
Outback Steakhouse
Billings, MT
01.2006 - 01.2021
- Managed multiple tables, ensuring timely service and customer satisfaction.
- Trained new staff on menu items and service protocols, enhancing team efficiency.
- Collaborated with kitchen staff to facilitate smooth order flow and communication.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Handled cash transactions accurately while providing excellent guest experiences.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Developed knowledge of menu offerings, upselling specials to increase sales revenue.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Trained new servers on menu knowledge, point-of-sale systems, and service standards.
- Managed multiple tables simultaneously, maintaining high levels of efficiency during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Greybull High School
Greybull, WY05-2005
Skills
- Customer service
- Customer relations
- Sales expertise
- Relationship building
- Product and service knowledge
- Complex Problem-solving
- Sales development
- Upselling and cross selling
- Sales consultation
- Strategic planning
- Customer success management
- Account management
- Staff training
- Lead prospecting
Timeline
Sales Representative
Architectural Doors & Hardware
04.2025 - Current
Seed of Life Labs
SOLL
01.2018 - 01.2022
Server/Bartender
Outback Steakhouse
01.2006 - 01.2021
High School Diploma -
Greybull High School