Braiytryene Gibbons
Oklahoma City,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
7
7
years of professional experience
Work History
T1 Logistics/Ecommerce Agent
Costco Wholesale MSC Corp.
06.2023 - Current
- Answer high volume of incoming calls/chats
- Determine members needs and provide appropriate solutions, including answering general costco.com product questions and researching complex situations regarding online orders, tracking, and deliveries.
- Consider and Offer Compensations as necessary
- Operate as the liaison between costco.com customers, vendors, buying and operations staff.
- Uses multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
- Uses problem solving and critical thinking skills to resolve order/product/delivery issues
- On the Hype team ( exa. we encourage and hype throughout costco for various events/activities )
Security Patrol
Gardaworld Security Services
10.2020 - 11.2023
- Vehicle/Foot Patrols
- Assist HOA property management as needed for various tasks
- Assist residents as needed
- Daily reports for (patrols+parking complaints+fuel fill-ups+inspections+incident reports+checkpoint scans etc.) via computer programs
Supervisor/Vehicle Patrol
Allied Universal Security Services
02.2017 - 05.2022
- Vehicle/Foot/Bike/Cart Patrols
- Unlock/Lock Mall
- Daily reports for (patrols+parking complaints+fuel fill-ups+inspections+incident reports+checkpoint scans etc.) via computer programs
- Assist with Dispatch/Schedule Guards
- CCTV Footage Control
- Assist local law enforcement an fire department with various issues
- Medical care assistance
- Property management assistance as needed
- Multiple positions/locations throughout arizona
Security Patrol
Superior Protection Services
10.2018 - 07.2020
- Patrol commercial properties throughout arizona state
- Protect DCS Safehouse for Children assigned with maricopa sheriffs department
- Daily reports for (patrols+parking complaints+fuel fill-ups+inspections+incident reports+checkpoint scans etc.) via computer programs
- Respond to alarm calls
- Fill in positions for other security sites
Education
Communications
Maricopa Community Colleges - Mesa Community College
Mesa, AZEmergency Medical Technology (EMT)
Maricopa Community Colleges - Mesa Community College
Mesa, AZGED -
Arizona State
2015
Timeline
T1 Logistics/Ecommerce Agent
Costco Wholesale MSC Corp.
06.2023 - Current
Security Patrol
Gardaworld Security Services
10.2020 - 11.2023
Security Patrol
Superior Protection Services
10.2018 - 07.2020
Supervisor/Vehicle Patrol
Allied Universal Security Services
02.2017 - 05.2022
Communications
Maricopa Community Colleges - Mesa Community College
Emergency Medical Technology (EMT)
Maricopa Community Colleges - Mesa Community College
GED -
Arizona State
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