KRISTINA NAVARRO

Help members to navigate the website more freely, pointing out self service options that give them freedom to exchange, return and offer important feedback.

• Inform clients of policies and procedures.
• Maintain accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalate and resolve customer complaints with punctual, polite and professional service.
• Deliver exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Advise members of the delivery process; including giving specific timeframes.
• Set up 3rd party appointments to complete all deliveries, set -up and haul away.
• Responsible for documenting brief, descriptive notes in order to communicate with all parties involved with an order from start to finish.

• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
• Increased customer service ratings through personable service.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• One of the highest employee retentions in the company.
• Monitored safety procedures to ensure a secure environment for both guests and employees.
• Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
• Supervised team of 12 front desk agents and helped to resolve issues arising during shifts.

• Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
• Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
• Engaged customers and provided very high level of service and support, helping find desired products and items.
• Performed key tasks to promote inviting grocery store appearance.
• Managed vendor relationships to ensure timely deliveries and consistent product quality.
• Boosted employee morale by fostering a positive work environment and providing regular feedback.
• Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
• Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.