Seeking a position for further challenges and responsibilities where I can maximize my service experience and handle more complex tasks.
Dynamic individual with hands-on experience in Central Billing Office and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Central Billing Office Senior (CSR)
NYU Langone Health
05.2024 - Current
Addressing patient and provider questions about bills, payments, insurance claims, and other financial-related matters
Investigating and resolving payment discrepancies, denied claims, and other billing-related problems
Assisting with submitting claims, verifying insurance eligibility, and following up on claim status
Maintaining open and empathetic communication with patients and their families to ensure a positive experience
Accurately entering and maintaining patient and billing information in the system
Adhering to established procedures and guidelines for billing and customer service
Knowing when to escalate complex or sensitive issues to appropriate personnel
Maintaining patient confidentiality and adhering to HIPAA regulations
Working cooperatively with other departments within the healthcare organization
Participating in ongoing training and development to stay current with billing practices and regulations
Collaborated with other departments to ensure accurate and timely billing
Digital Estate Planning and Notary Success Agent
Metlife Legal Plans
07.2022 - 01.2024
Company Overview: Digital Estate Planning and Notary Success Agent
Manage Bookings/Scheduling for upcoming appointments
Handle inbound phone calls, live chats, and emails from current and potential members to provide information regarding using plan, plan coverage, eligibility and completing digital estate planning documents
Perform online notarizations including confirming identity of client and witnesses
Relay complex scripted information by phone and video chat
Assists with on the job mentoring of new agents as needed
Conduct outbound calls to follow up on inquiry resolution as needed
Digital Estate Planning and Notary Success Agent
Client Broker Representative
Vision Service Plan Headquarters
07.2018 - 03.2022
Company Overview: Client Broker Representative
Research, Resolve and accurately respond to various inquiries
Maintain and organize member/client business partner correspondence
Respond to Customer inquiries according to established procedures
Review eligibility and rates to ensure accurate group billing and reporting requirements
Identify Sales opportunities when communicating with clients/brokers and forward leads to sales staff
Coordinate with business partners to resolve membership/billing issues
Assist with group renewal process, obtaining approvals, inputting into systems and issuing group notifications and documents within established legal time frames
Act as a point of contact for incoming calls from business partners regarding questions/requests/additional information and changes
Incoming/Outgoing calls and inquiries, Eligibility verification
Accurate completion of necessary documentation, letters, and forms processing
Assist customers with any technical issues experienced with the website
Front Desk clerk
Telemarketing Sales Representative
Fidelity Home Energy
06.2013 - 08.2014
Company Overview: Telemarketing Sales Representative
Generate qualified sales leads and appointments
Monitor and track leads and report on telemarketing activity
Ensure all lead generation activities are tracked on the database
Follow up such as mailings and events to generate leads, allocate leads to salespeople in a timely manner
Ensure ongoing maintenance of leads generated through daily/weekly contact with salespeople
Telemarketing Sales Representative
Education
High School Diploma -
Dewey High School
Oakland, CA
01.2009
Skills
Epic
SAP
CRM proficiency
Performance analysis
Database management
Typing skills - 45 wpm
MS Word
MS Excel
Outlook
Access
Timeline
Central Billing Office Senior (CSR)
NYU Langone Health
05.2024 - Current
Digital Estate Planning and Notary Success Agent
Metlife Legal Plans
07.2022 - 01.2024
Client Broker Representative
Vision Service Plan Headquarters
07.2018 - 03.2022
Authorization & Appointing Representative
Health Net Federal Services
10.2016 - 05.2018
Escalation Specialist
Nationstar Mortgage
09.2014 - 10.2016
Telemarketing Sales Representative
Fidelity Home Energy
06.2013 - 08.2014
High School Diploma -
Dewey High School
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