Brajae Sanders
Summary
Seeking a position for further challenges and responsibilities where I can maximize my service experience and handle more complex tasks.
Dynamic individual with hands-on experience in Central Billing Office and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Central Billing Office Senior (CSR)
NYU Langone Health
05.2024 - Current
- Addressing patient and provider questions about bills, payments, insurance claims, and other financial-related matters
- Investigating and resolving payment discrepancies, denied claims, and other billing-related problems
- Assisting with submitting claims, verifying insurance eligibility, and following up on claim status
- Maintaining open and empathetic communication with patients and their families to ensure a positive experience
- Accurately entering and maintaining patient and billing information in the system
- Adhering to established procedures and guidelines for billing and customer service
- Knowing when to escalate complex or sensitive issues to appropriate personnel
- Maintaining patient confidentiality and adhering to HIPAA regulations
- Working cooperatively with other departments within the healthcare organization
- Participating in ongoing training and development to stay current with billing practices and regulations
- Collaborated with other departments to ensure accurate and timely billing
Digital Estate Planning and Notary Success Agent
Metlife Legal Plans
07.2022 - 01.2024
- Company Overview: Digital Estate Planning and Notary Success Agent
- Manage Bookings/Scheduling for upcoming appointments
- Handle inbound phone calls, live chats, and emails from current and potential members to provide information regarding using plan, plan coverage, eligibility and completing digital estate planning documents
- Perform online notarizations including confirming identity of client and witnesses
- Relay complex scripted information by phone and video chat
- Assists with on the job mentoring of new agents as needed
- Conduct outbound calls to follow up on inquiry resolution as needed
- Digital Estate Planning and Notary Success Agent
Client Broker Representative
Vision Service Plan Headquarters
07.2018 - 03.2022
- Company Overview: Client Broker Representative
- Research, Resolve and accurately respond to various inquiries
- Maintain and organize member/client business partner correspondence
- Respond to Customer inquiries according to established procedures
- Review eligibility and rates to ensure accurate group billing and reporting requirements
- Identify Sales opportunities when communicating with clients/brokers and forward leads to sales staff
- Coordinate with business partners to resolve membership/billing issues
- Assist with group renewal process, obtaining approvals, inputting into systems and issuing group notifications and documents within established legal time frames
- Act as a point of contact for incoming calls from business partners regarding questions/requests/additional information and changes
- Incoming/Outgoing calls and inquiries, Eligibility verification
- Accurate completion of necessary documentation, letters, and forms processing
- Resolve issues/complaints determining appropriate resolution
- Knowledgeable in Members Plans, Services, and Procedures
- Research prepares letters to confirm agreements made
- Client Broker Representative
Authorization & Appointing Representative
Health Net Federal Services
10.2016 - 05.2018
- Company Overview: Authorization & Appointing Representative
- Validate authorization orders and requests to providers/Veterans including clinical information
- Authorizations and procedures result through tracking performance in the production system accurately
- Report that includes outcome data such as closed transactions, duplicative transactions and requests
- Process Request for Additional Services, Validates member and provider demographic information
- Knowledgeable Medical Terminology, ICD-10 Codes
- Assist with Outbound calls conducting audits to verify accuracy for our provider file information
- Authorization & Appointing Representative
Escalation Specialist
Nationstar Mortgage
09.2014 - 10.2016
- Company Overview: Front Desk clerk
- Escalation Specialist, Handle complaints, troubleshoot problems and issues with accounts
- Answer inbound calls, inquiries, process payments, place outbound follow up calls
- Knowledge of FNMA/FHLMC and FHA Loans
- Perform basic account maintenance, meet quality assurance requirements
- Assist customers with any technical issues experienced with the website
- Front Desk clerk
Telemarketing Sales Representative
Fidelity Home Energy
06.2013 - 08.2014
- Company Overview: Telemarketing Sales Representative
- Generate qualified sales leads and appointments
- Monitor and track leads and report on telemarketing activity
- Ensure all lead generation activities are tracked on the database
- Follow up such as mailings and events to generate leads, allocate leads to salespeople in a timely manner
- Ensure ongoing maintenance of leads generated through daily/weekly contact with salespeople
- Telemarketing Sales Representative
Education
High School Diploma -
Dewey High School
Oakland, CA01.2009
Skills
- Epic
- SAP
- CRM proficiency
- Performance analysis
- Database management
- Typing skills - 45 wpm
- MS Word
- MS Excel
- Outlook
- Access
Timeline
Central Billing Office Senior (CSR)
NYU Langone Health
05.2024 - Current
Digital Estate Planning and Notary Success Agent
Metlife Legal Plans
07.2022 - 01.2024
Client Broker Representative
Vision Service Plan Headquarters
07.2018 - 03.2022
Authorization & Appointing Representative
Health Net Federal Services
10.2016 - 05.2018
Escalation Specialist
Nationstar Mortgage
09.2014 - 10.2016
Telemarketing Sales Representative
Fidelity Home Energy
06.2013 - 08.2014
High School Diploma -
Dewey High School
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