Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brajae Sanders

Summary

Seeking a position for further challenges and responsibilities where I can maximize my service experience and handle more complex tasks.

Dynamic individual with hands-on experience in Central Billing Office and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

12
12
years of professional experience

Work History

Central Billing Office Senior (CSR)

NYU Langone Health
05.2024 - Current
  • Addressing patient and provider questions about bills, payments, insurance claims, and other financial-related matters
  • Investigating and resolving payment discrepancies, denied claims, and other billing-related problems
  • Assisting with submitting claims, verifying insurance eligibility, and following up on claim status
  • Maintaining open and empathetic communication with patients and their families to ensure a positive experience
  • Accurately entering and maintaining patient and billing information in the system
  • Adhering to established procedures and guidelines for billing and customer service
  • Knowing when to escalate complex or sensitive issues to appropriate personnel
  • Maintaining patient confidentiality and adhering to HIPAA regulations
  • Working cooperatively with other departments within the healthcare organization
  • Participating in ongoing training and development to stay current with billing practices and regulations
  • Collaborated with other departments to ensure accurate and timely billing

Digital Estate Planning and Notary Success Agent

Metlife Legal Plans
07.2022 - 01.2024
  • Company Overview: Digital Estate Planning and Notary Success Agent
  • Manage Bookings/Scheduling for upcoming appointments
  • Handle inbound phone calls, live chats, and emails from current and potential members to provide information regarding using plan, plan coverage, eligibility and completing digital estate planning documents
  • Perform online notarizations including confirming identity of client and witnesses
  • Relay complex scripted information by phone and video chat
  • Assists with on the job mentoring of new agents as needed
  • Conduct outbound calls to follow up on inquiry resolution as needed
  • Digital Estate Planning and Notary Success Agent

Client Broker Representative

Vision Service Plan Headquarters
07.2018 - 03.2022
  • Company Overview: Client Broker Representative
  • Research, Resolve and accurately respond to various inquiries
  • Maintain and organize member/client business partner correspondence
  • Respond to Customer inquiries according to established procedures
  • Review eligibility and rates to ensure accurate group billing and reporting requirements
  • Identify Sales opportunities when communicating with clients/brokers and forward leads to sales staff
  • Coordinate with business partners to resolve membership/billing issues
  • Assist with group renewal process, obtaining approvals, inputting into systems and issuing group notifications and documents within established legal time frames
  • Act as a point of contact for incoming calls from business partners regarding questions/requests/additional information and changes
  • Incoming/Outgoing calls and inquiries, Eligibility verification
  • Accurate completion of necessary documentation, letters, and forms processing
  • Resolve issues/complaints determining appropriate resolution
  • Knowledgeable in Members Plans, Services, and Procedures
  • Research prepares letters to confirm agreements made
  • Client Broker Representative

Authorization & Appointing Representative

Health Net Federal Services
10.2016 - 05.2018
  • Company Overview: Authorization & Appointing Representative
  • Validate authorization orders and requests to providers/Veterans including clinical information
  • Authorizations and procedures result through tracking performance in the production system accurately
  • Report that includes outcome data such as closed transactions, duplicative transactions and requests
  • Process Request for Additional Services, Validates member and provider demographic information
  • Knowledgeable Medical Terminology, ICD-10 Codes
  • Assist with Outbound calls conducting audits to verify accuracy for our provider file information
  • Authorization & Appointing Representative

Escalation Specialist

Nationstar Mortgage
09.2014 - 10.2016
  • Company Overview: Front Desk clerk
  • Escalation Specialist, Handle complaints, troubleshoot problems and issues with accounts
  • Answer inbound calls, inquiries, process payments, place outbound follow up calls
  • Knowledge of FNMA/FHLMC and FHA Loans
  • Perform basic account maintenance, meet quality assurance requirements
  • Assist customers with any technical issues experienced with the website
  • Front Desk clerk

Telemarketing Sales Representative

Fidelity Home Energy
06.2013 - 08.2014
  • Company Overview: Telemarketing Sales Representative
  • Generate qualified sales leads and appointments
  • Monitor and track leads and report on telemarketing activity
  • Ensure all lead generation activities are tracked on the database
  • Follow up such as mailings and events to generate leads, allocate leads to salespeople in a timely manner
  • Ensure ongoing maintenance of leads generated through daily/weekly contact with salespeople
  • Telemarketing Sales Representative

Education

High School Diploma -

Dewey High School
Oakland, CA
01.2009

Skills

  • Epic
  • SAP
  • CRM proficiency
  • Performance analysis
  • Database management
  • Typing skills - 45 wpm
  • MS Word
  • MS Excel
  • Outlook
  • Access

Timeline

Central Billing Office Senior (CSR)

NYU Langone Health
05.2024 - Current

Digital Estate Planning and Notary Success Agent

Metlife Legal Plans
07.2022 - 01.2024

Client Broker Representative

Vision Service Plan Headquarters
07.2018 - 03.2022

Authorization & Appointing Representative

Health Net Federal Services
10.2016 - 05.2018

Escalation Specialist

Nationstar Mortgage
09.2014 - 10.2016

Telemarketing Sales Representative

Fidelity Home Energy
06.2013 - 08.2014

High School Diploma -

Dewey High School
Brajae Sanders