Brajae Taylor
Houston,Tx
Summary
Professional and knowledgeable customer service representative offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Passenger Service Agent
ALLIANCE GROUND INTERNATIONAL
11.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Retail Customer Service
Ikea
01.2024 - 08.2024
- Created a positive customer experience by ensuring accurate transactions and/or orders
- Recorded information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience
- Met customers' needs, solved problems independently, and recognizes when to escalate to a manager
- Built loyalty by ensuring a positive customer journey during the IKEA shopping experience
- Built emotional connections through meaningful and empathetic interactions with customers
- Provided customers with a simple and efficient handout experience
- Offered and sold services to customers during the handover process when needed
- Provided customers with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns
- Attended continuous online training to effectively be up to date with the responsibilities of my job
Front Desk Clerk
Lamb of God Lutheran church
07.2022 - 03.2023
- Maintains accounts and administrative needs for school
- Organizes, plans and schedules all events
- Answers all inbound calls
- Handles complaints and builds rapport with parents
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Input data into spreadsheets and databases
- Created and maintained detailed records of all office activities
- Scheduled and conducted daily tours to view the school, arranged meetings for the completion of enrollment
- Accurately and completely explain our duties and responsibilities that the school had for the child and parent, and the services provided for children within our classrooms
- Knowing the enrollment entrance requirements and policies related to enrolling students
- Participated in appropriate activities for the school: open house, training sessions, special days for students like career day and graduation
Sales Ambassador
Alclear llc
10.2021 - 05.2022
- Served as the point of contact between a business and its prospects or clients
- Identified and educate prospective customers while supporting existing clients with information and assistance that relates to products and services
- Interacted directly with prospective customers or clients to sell a company's products or services
- Generated leads contacted potential customers and build relationships to increase sales
- Ensured current customers have the right products and services, identify new markets and customer leads, and pitch prospective customers
Daycare Teacher
Lamb of God Lutheran church
01.2018 - 03.2020
- Developed activities that are fun and educational for young children
- Instructed young children in rules of conduct and learning new tasks
- Selected the appropriate teaching method and adapted to children's learning styles
- Effectively communicated with children and parents
- Active listening skills to understand and adapt to the various needs of children and parents
- Showed patience and compassion suitable for working with young children
Sales Representative
JCPenney
07.2016 - 08.2017
- Determined eligibility by comparing client information to requirements
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained and improved quality results by adhering to standards and guidelines
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded to customer requests for products, services, and company information
- Followed up with customers about resolved issues to maintain high standards of customer service
Office Clerk
TS Distributors
06.2015 - 01.2016
- Maintained inventory of office supplies
- Provided support to receptionist and responded to phone calls
- Maintained filing system and handling of appropriation of paperwork
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Provided primary customer support to internal and external customers
Education
Associate in science - Nursing
Houston Community College
Houston, TX12-2026
Diploma -
North Forest High School
Houston, TX06.2015
Skills
- Excellent written and verbal communication skills
- Have a strong sense of ethics and be compliance driven
- Organized and Goal Orientated
- Collaborative
- Microsoft software
- Schedule Management and Customer Relationship Management
- Policy and Procedure Adherence
- Issue and Complaint Resolutions
- Inbound Phone Call Management and Logging Call Information
- Word processing
Timeline
Passenger Service Agent
ALLIANCE GROUND INTERNATIONAL
11.2024 - Current
Retail Customer Service
Ikea
01.2024 - 08.2024
Front Desk Clerk
Lamb of God Lutheran church
07.2022 - 03.2023
Sales Ambassador
Alclear llc
10.2021 - 05.2022
Daycare Teacher
Lamb of God Lutheran church
01.2018 - 03.2020
Sales Representative
JCPenney
07.2016 - 08.2017
Office Clerk
TS Distributors
06.2015 - 01.2016
Associate in science - Nursing
Houston Community College
Diploma -
North Forest High School
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