Summary
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Alejandro Diaz Gomez

Miami,Fl

Summary

I worked 7 seven years in the aviation industry as a passenger service agent, then as supervisor, and as a flight operations officer. After that, I decided to give my career a change and started a job in the medical device industry as a machine operator with the objective of pursuing a higher position and build a long-term career. I have worked in 3 different positions in a 5 years spam in the company. I have demonstrated versatility and consistency throughout my time in the company. I have gain experience helping in engineering evaluations and equipment assessments. I also obtained a bachelor’s degree in software engineering in December, 2022, through my career I developed strong analytical skills. I am a well-prepared bilingual person ready to start a higher career in within the medical devices industry. Also, I have a well understanding of the industry , the safety standards and procedures.

Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes.

Work History

Passenger service agent

SBA Airlines
  • Check-in passengers in a timely and careful manner.
  • Check travel documents.
  • Follow safety procedures for a secure flight.

Gate agent

SBA Airlines
  • Receive aircrafts at the airport jet-bridge by taking safety precautions.
  • Make sure the services are in the gate to quickly clean and supply the aircraft.
  • Embark and disembark following the immigration and customs safety procedures.

Supervisor

SBA Airlines
  • Schedule employees.
  • Organize and assign the different teams and positions to receive and dispatch a flight on time.
  • Report and resolve any issues in a timely manner.
  • Conduct interviews and daily briefings.
  • Complete daily reports.

Flight operations

Interjet airlines
  • Calculate weight and balance for a safe take-off and landing.
  • Calculate the necessary fuel for the flight.
  • Call the services to resupply the aircraft (fuel, food, cleaning, and sanitary services).

Senior Technician & operator

Cordis
  • Grinding machine.
  • Wire extrusion.
  • PTFE.
  • Set up, troubleshoot, and fix any most equipment failures.
  • Chemical disposal.
  • Follow procedures and guidelines for the require operation.
  • Carefully document inspections and introduce data in the MES system.
  • Help in engineering evaluations and equipment assessments.

Lead operator

Cordis
  • Organize and assign task to employees and teams.
  • Daily reports on production.
  • Inventory control to send job orders to different departments.
  • Make sure all employees comply with the safety measures and disciplinary policy.
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained and mentored junior operators on equipment usage and operational procedures.
  • Streamlined workflow processes, enhancing productivity across production lines.
  • Coordinated maintenance schedules for machinery, minimizing downtime and improving efficiency.
  • Implemented quality control measures, resulting in reduced defect rates in final products.
  • Analyzed production data to identify bottlenecks and recommend process improvements.
  • Led cross-functional teams in troubleshooting operational issues, fostering collaboration and resolution.
  • Developed training materials to enhance staff knowledge of equipment and safety protocols.
  • Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
  • Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
  • Completed various testing procedures for optimum work performance.
  • Conducted thorough quality control inspections prior to product shipment, ensuring adherence to customer specifications and industry standards.

Education

Bachelor of Science - Software Engineering

Keiser University
12-2021

Skills

  • Computer skills (Word, Excel, Access)
  • Organizational
  • Communication skills
  • Time management
  • Experience working in time sensitive operations
  • Creative
  • Bilingual (English and Spanish)
  • Careful following safety procedures and measures developed through my time in the aeronautic and medical services industry
  • Problem solving
  • Team leadership
  • Deep knowledge handling heavy machinery in the medical device industry
  • Familiar with FDA regulations and medical devices industry practices and regulations
  • Experienced working in FDA regulated environments
  • Familiar with Oracle JDE
  • Strong verbal and written communication skills
  • Proficient with excel

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Passenger service agent

SBA Airlines

Gate agent

SBA Airlines

Supervisor

SBA Airlines

Flight operations

Interjet airlines

Senior Technician & operator

Cordis

Lead operator

Cordis

Bachelor of Science - Software Engineering

Keiser University
Manuel Alejandro Diaz Gomez