Mohamed Derow Ibrahim
SEATTLE,WA
Summary
My personal motivation force is to help the community and to become a community health worker. I like to work with organizations, lead teams, educate the communities, and improve their healthy lifestyle. My characteristics are that I am honest, accountable, and flexible. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Passenger service agent
Swissport
- Fly Emirates customer service helps passengers check
- Packages, printing boarding passes daily.
Customer service agent
VIP Hospitality LLC
- Current
Highline Advisory Committee
- Current
Lead poisons prevention
Somali Health Board (SHB)
06.2022 - 07.2023
- Attending events and interpreting.
Vaccine educator
Global to local
04.2022 - 06.2022
- Attend clinic events, interpreter, community outreach to supply flyers.
Nutritionist
Somali Health Board (SHB)
04.2022 - 06.2022
- Volunteer job in Othello Clinic, member of intergeneration programs.
Car transporter
Hertz Car Rental
04.2019 - 04.2020
- Transporting cars from one location to another.
Caregiver
Integrity Home Healthcare
06.2016 - 11.2017
- Working in the home, helping clients with daily activities, medication reminders, and transportation.
Thirty-One Gifts
03.2016 - 10.2017
- Processing packages and shipping orders accurately.
Seasonal mail handler
United States Postal Service
11.2015 - 01.2016
- Loading, unloading, and moving bulk mail; sorting and canceling mail using relevant machinery.
Education
Bachelor of Applied Science - Healthcare Services Management
Seattle Central College
Associates of Applied Science (AAS) - Community Health And Wellness, Global And Public Health
Highline College
High School Diploma -
Highline College
Seattle, WA06.2022
High School Diploma -
Mamur High School
01.2012
Skills
- Language skills: Somali, Arabic, and English
- Excellent interpersonal/communication skills
- Proficient with Windows 10, MS Word, Excel, Access, and PowerPoint
- Recognize and respect cultural diversity
- I Learned administrative Medical Office Procedures patient records management, scheduling systems, and telephone techniques
- Learned complex dynamics of the aging process, including psychological and physiological developments, changing roles and status, health issues, and ageism
- Customer Service Management
- Ticketing
- Computer Terminal Operations
- Check-In Processes
- Reservation Processing
- Passenger Assistance
- Public Announcements
- VIP Support
- Customer Service
- Excellent Communication
- Attention to Detail
- Interpersonal Skills
- Ticketing Knowledge
- First Aid Knowledge
- Problem Solving
- Team Collaboration
- Decision-Making
Certification
- Associate of Applied Science, 06/16/2022
- Certificate of Completion,
- Leadership and Supervision Certificate Spring 2023
- Clinic Service Representative, 06/16/2022
- Medical Interpreter Certificate, 03/14/2020
- CPR/AED First Aid Certification, 04/14/2021
- HIV/AIDS Certificate, 08/20/2020
- Mental Health First Aid, 09/24/21
- Suicide Intervention, 10/31/2021
- Global Excellence Customer Service certificate, 10/30/2019
Timeline
Lead poisons prevention
Somali Health Board (SHB)
06.2022 - 07.2023
Vaccine educator
Global to local
04.2022 - 06.2022
Nutritionist
Somali Health Board (SHB)
04.2022 - 06.2022
Car transporter
Hertz Car Rental
04.2019 - 04.2020
Caregiver
Integrity Home Healthcare
06.2016 - 11.2017
Thirty-One Gifts
03.2016 - 10.2017
Seasonal mail handler
United States Postal Service
11.2015 - 01.2016
Passenger service agent
Swissport
Customer service agent
VIP Hospitality LLC
- Current
Highline Advisory Committee
- Current
Bachelor of Applied Science - Healthcare Services Management
Seattle Central College
Associates of Applied Science (AAS) - Community Health And Wellness, Global And Public Health
Highline College
High School Diploma -
Highline College
High School Diploma -
Mamur High School
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