Bralee Crossland
San Marcos,TX
Summary
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee creating, food serving, money handling and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista and Cashier
Brown Bag Roasters
05.2023 - 12.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cashier/Stocker
Alexanders Grocery and Deli
07.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled and served foods served in our deli.
Cashier/Stocker
Lowes Marketplace
12.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
High school diploma -
Canadian High School
Canadian, TX05.2024
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX05-2028
Skills
- Barista Experience
- Serving Experience
- Shift Management
- Cash Handling
- Cashiering
- Food Preparation
- Cleaning Experience
- Exceptional customer service
- Safe food handling
- Food Service
- Time management
- Attention to detail
Certification
- Driver's License
- Food Handler Certification
Accomplishments
- Trained and mentored 6 different employees.
- Memorized ingredients and recipes for over a 100 specialty drinks at Brown Bag Roasters.
- Promoted to Lead Barista after only 6 months for exceptional performance.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Barista and Cashier
Brown Bag Roasters
05.2023 - 12.2024
Cashier/Stocker
Alexanders Grocery and Deli
07.2022 - 05.2023
Cashier/Stocker
Lowes Marketplace
12.2021 - 07.2022
- Driver's License
- Food Handler Certification
High school diploma -
Canadian High School
Bachelor of Science - Criminal Justice
Texas State University
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