Braman Wysong
Columbus
Summary
Results-driven Customer Experience Supervisor with expertise in team leadership, critical thinking, and customer engagement. Committed to enhancing service quality and driving satisfaction through effective feedback analysis and cross-functional collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Experience Supervisor
Fortuity Calling
Columbus, OH
08.2021 - Current
- Work through existing user accounts, analyze usage, and collect feedback to improve/enhance our service. Improve workflows by using critical thinking skills to track activity and identify areas for improvement.
- Stay up to date on changing procedures and workflows all while, build and develop skills like communication, attention-to-detail, critical thinking, and teamwork
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
- Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
- Developed strong relationships with clients by consistently providing excellent service and personalized attention.
- Analyzed customer feedback data to identify trends, driving improvements in service protocols and satisfaction levels.
Custodial Supervisor
Goodwill Industries
Columbus, OH
08.2019 - 11.2021
- Supervised custodial staff to ensure adherence to safety and cleanliness standards.
- Developed efficient cleaning schedules to optimize resource allocation and workflow.
- Conducted regular inspections to maintain high-quality service standards across facilities.
- Assigned job duties and monitored performance against objectives.
Education
Bachelor of Science - Criminal Justice
Ashford University
San Diego, CASkills
- Call center experience
- Proficient in Word
- Moderate in Microsoft Excel
- Cross-functional collaboration
- Willingness to learn
- Multitasking and prioritizing
- Multitasking
- Reliability
- Team leadership
- Crisis management
Certification
- Mental Health First Aid Training - 2025
- Military Police Training
Languages
Na-Dene / Tlinguit
Native or Bilingual
Russian
Professional Working
English
Full Professional
Timeline
Customer Experience Supervisor
Fortuity Calling
08.2021 - Current
Custodial Supervisor
Goodwill Industries
08.2019 - 11.2021
Bachelor of Science - Criminal Justice
Ashford University