Brandon Goodner
Jacksonville
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
Work History
Retail SARS
Citi Bank
Jacksonville
01.2025 - Current
- Monitor transactions to detect fraud, ensuring compliance with FinCEN regulations.
- Resolve consumer complaints
- Conduct customer due diligence to verify identities and assess risk levels.
- Submit detailed SARs to authorities, facilitating effective fraud prevention.
- Analyze fraud trends to anticipate and mitigate future threats.
- Collaborate with departments to address and resolve potential fraud issues.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
DRT Specialist
CitiBank
Jacksonville
04.2024 - Current
- Investigate fraud cases, minimizing losses and improving security measures.
- Maintain detailed fraud records for future analysis and reference.
- Identify fraud patterns, updating measures and enhancing detection.
- Review transactions, uncovering fraud and mitigating risks.
- Collaborate to develop strategies, ensuring compliance and resolving disputes.
- Managed client inquiries and provided efficient banking solutions.
- Analyzed financial data to identify trends and inform decision-making.
- Collaborated with cross-functional teams to enhance customer service processes.
- Conducted regular compliance checks to ensure adherence to regulations.
Fraud OP Specialist
CitiBank
Jacksonville
10.2022 - Current
- Investigate commercial card fraud with Citi partners, reducing losses and enhancing security.
- Communicate with clients to confirm suspicious activity, ensuring quick resolution.
- Maintain accurate client data for efficient fraud detection and resolution.
- Reduced financial losses significantly through proactive fraud prevention.
- Apply analytical skills to understand and counteract fraudulent attacks.
- Managed client inquiries to ensure timely and accurate information delivery.
- Analyzed customer feedback to identify areas for service improvement.
- Collaborated with teams to streamline operational processes and enhance efficiency.
- Developed training materials for new staff on service protocols and systems.
Shift Supervisor
Chick-Fil-A
Jacksonville
08.2020 - 04.2021
- Managed cash and deposits, ensuring financial accuracy and accountability.
- Optimized inventory levels, supporting seamless business operations.
- Resolved customer issues, boosting satisfaction and loyalty.
- Set and tracked goals, enhancing team productivity and performance.
- Trained new hires, fostering a collaborative work environment.
- Supervised team operations during busy shifts to ensure smooth service flow.
- Trained new staff on company standards and customer service protocols.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to enhance overall satisfaction.
Education
HIGH SCHOOL DIPLOMA -
Lone Star High School
08.2019 - 07/2021
Some College (No Degree) - Cyber Security
Southern New Hampshire University
Hooksett, NHSkills
- Analytical Thinking
- Risk Assessment
- Problem Solving
- Collaboration
- Critical Thinking
- Research Skills
- Customer Engagement
- Presentation Skills
- Financial Analysis
- Quality Assurance
- Risk Mitigation
- Information Security
- Leadership
- Financial Reporting
- Fraud Risk Management
- Fraud investigation
Timeline
Retail SARS
Citi Bank
01.2025 - Current
DRT Specialist
CitiBank
04.2024 - Current
Fraud OP Specialist
CitiBank
10.2022 - Current
Shift Supervisor
Chick-Fil-A
08.2020 - 04.2021
HIGH SCHOOL DIPLOMA -
Lone Star High School
08.2019 - 07/2021
Some College (No Degree) - Cyber Security
Southern New Hampshire University