Bran Dye
Orlando
Summary
Dynamic professional with extensive experience at Walt Disney World Parks and Resorts, excelling in commercial driving operations and conflict mediation. Proven track record in enhancing operational efficiency and ensuring safety compliance. Adept at resolving customer issues swiftly, fostering a positive guest experience while maintaining high standards of service.
Overview
9
9
years of professional experience
Work History
Bus Driver Dispatcher
Walt Disney World Parks and Resorts
05.2023 - Current
- Checked that each scheduled route was appropriately covered by bus drivers.
- Provided training and guidance to new dispatchers.
- Monitored vehicle locations to coordinate timely arrivals and prevent service delays
- Assisted in resolving customer complaints and grievances.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
Bus Driver
Walt Disney World Parks and Resorts
04.2021 - 05.2023
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Diffused potential passenger disputes with fairness and professionalism.
- Provided information about routes, destinations and timelines to inform guests.
- Assisted passengers with inquiries and requests during trips.
Gondola Host
Walt Disney World Parks and Resorts
10.2019 - 04.2021
- Assisted guests in entering and exiting gondolas, providing balance support and general directions.
- Monitored guests for compliance with safety and security protocols, raising any issue with leadership.
- Kept gondolas and platforms neat and clean, following company policy and safety guidelines.
Event/Building Supervisor
Pinecrest Event Center
04.2016 - 06.2019
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Education
Associate of Science - Live Entertainment Design Production
Valencia College
Orlando, FLAviation Science
ATP Flight School
Ogden, UT02-2019
Skills
- Experienced in commercial driving operations
- Proficient in task prioritization
- Skilled in conflict mediation
- Safety practices
- Guest assistance
- Clear communication
- Strategic problem resolution
- Recordkeeping
- Operational efficiency
Timeline
Bus Driver Dispatcher
Walt Disney World Parks and Resorts
05.2023 - Current
Bus Driver
Walt Disney World Parks and Resorts
04.2021 - 05.2023
Gondola Host
Walt Disney World Parks and Resorts
10.2019 - 04.2021
Event/Building Supervisor
Pinecrest Event Center
04.2016 - 06.2019
Associate of Science - Live Entertainment Design Production
Valencia College
Aviation Science
ATP Flight School
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