Job Search Status
Open to workDesired start date: Flexible
Work Type
Full TimeContract WorkConsultingLocation Preference
RemoteHybridOn-SiteLocation: Lubbock, TX, US
Open to relocation: No
Open To Work
Brance Scott
Lubbock,TX
Work Preference
Summary
Accomplished Customer Success Manager known for strong project management and vendor coordination skills. Experienced in training and onboarding staff to maintain high performance standards. Prepared to leverage expertise in delivering exceptional client experiences and supporting organizational growth.
Overview
8
8
years of professional experience
Work History
Co-Owner & Customer Success Manager
Agency 23, LLC
Lubbock, Texas
02.2021 - Current
- Co-managed 5 concurrent B2B accounts with a business partner, serving as account lead and support — ensured consistent service delivery and fostered long-term client retention
- Tracked and analyzed customer data using ActiveCampaign and Google Analytics to monitor engagement trends and generate insights that guided client communications and review content
- Conducted quarterly business reviews with clients, presenting financial performance data and operational updates, and building the presentation decks used in each meeting
- Managed customer inquiries via phone and email with 100% follow-through, fully resolving issues before closing and maintaining professional communication at every touchpoint
- Coordinated tasks across the team using ClickUp, ensuring on-time completion of client deliverables, internal deadlines, and cross-functional requests
- Oversaw financial operations including expense reporting, billing reconciliation, and budgetary compliance across a $100K–$200K annual operating budget with zero audit discrepancies
- Coordinated with up to 5 external vendors and third-party partners simultaneously to resolve operational issues and maintain seamless service delivery
- Directed recruitment, onboarding, and training of new team members, developing communication frameworks that accelerated ramp time and maintained consistent performance standards
Torque Equipment Repair & Calibration Specialist
Klinger GPI
Lubbock, Texas
01.2018 - 02.2021
- Maintained 100% accurate calibration and compliance records for all equipment serviced, eliminating audit findings across all client accounts
- Executed up to 12 service jobs per week (2 on-site + up to 10 in-house), consistently meeting all delivery deadlines with zero missed SLA incidents across the territory
- Coordinated with 5 vendors for parts procurement and repair logistics, tracking requests end-to-end to ensure on-time delivery.
- Supported senior account leads across 10–20 client sites in West Texas, participating in weekly and quarterly review meetings and maintaining proactive communication with customers and vendors — earning direct account ownership on select clients through demonstrated initiative and reliability
- Collaborated with sales and customer service teams to align product solutions with client needs, contributing to account retention across West Texas and the Permian Basin.
- Developed and delivered technical training seminars for 10 employees and customers, enhancing team competency and minimizing repeat service requests.
Education
Bachelor of Science - Nutritional Sciences
Texas Tech University
Lubbock, TX12-2016
Skills
- Customer Success & B2B Account Management
- SLA & KPI Management
- Customer Analytics (ActiveCampaign, Google Analytics)
- Business reviews
- Ticketing & Issue Resolution
- Cross-Functional Coordination
- Vendor & Third-Party Coordination
- Project Management (ClickUp / Asana)
- Documentation & Compliance
- Staff Training & Onboarding
- Presentation Development
Timeline
Co-Owner & Customer Success Manager
Agency 23, LLC
02.2021 - Current
Torque Equipment Repair & Calibration Specialist
Klinger GPI
01.2018 - 02.2021
Bachelor of Science - Nutritional Sciences
Texas Tech University