Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Quote
Software
Timeline
SalesAssociate
Brance Struck

Brance Struck

Fresno,CA

Summary

Friendly Help Desk Technician with 5 years of experience quickly and effectively resolves customers' technical issues. Dedication to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Maintains positive communications in stressful situations, ensuring customers feel heard and supported. Leverages deep technical knowledge and amiable personal interactions to provide superlative technical responses. Commitment to customer satisfaction drives exceptional service and unmatched support. Proficient in utilizing customer service best practices to explore different solutions and effectively address customer needs.

Overview

10
10
years of professional experience

Work History

IT Help Desk Technician

McCormick Barstow Law Firm
12.2019 - Current
    • Performed tests of functionality, security, and performance of different workstations and devices.
    • Configured hardware, devices, and software to set up work stations for employees.
    • Provided Tier 1 IT support to non-technical internal users through desk side support services.
    • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
    • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
    • Used ticketing systems to manage and process support actions and requests.
    • Installed, configured and maintained computer systems and network connections.

Customer Service Tech Representative

Alorica
01.2019 - 10.2019
  • Taking calls helping customers with bills
  • Troubleshooting devices
  • Verifying customer information
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Order Selector

Ok Produce
01.2019 - 03.2019
  • Building orders on pallet jacks
  • Lifting boxes 50-80lb
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Shift Supervisor

Starbucks
09.2014 - 04.2018
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • QASA/Starbucks Cleanliness Ambassador – created an easy format in which all our partners on our team would become knowledgeable in Starbucks Cleanliness Standards by having them read through the Cleanliness Section for QASA in sections and having it signed off
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Education

No Degree - Computer Installation And Repair Technology

San Joaquin Valley College
Visalia, CA
2021

Certificate in Emt - undefined

Fresno city college
Fresno, CA
01.2018

High school diploma - undefined

Clovis East High School
Clovis, CA
07.2008

Skills

    • Customer and Personal Service
    • Critical Thinking
    • Cash management
    • Active Learning
    • Remote Support
    • Application support
    • Printer setup
      • Hardware Repair
      • Software Installation
      • Problem Resolution
      • Ticket management
      • Software Updates
      • Incident Reporting

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

On-SiteRemoteHybrid

Important To Me

Flexible work hours

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Software

Microsoft Excel

Microsoft Word

Altirs

Fresh service

Zoom

Teams

Connectwise Screenconnect

Office 365

IOS

WIndows

Timeline

IT Help Desk Technician

McCormick Barstow Law Firm
12.2019 - Current

Customer Service Tech Representative

Alorica
01.2019 - 10.2019

Order Selector

Ok Produce
01.2019 - 03.2019

Shift Supervisor

Starbucks
09.2014 - 04.2018

No Degree - Computer Installation And Repair Technology

San Joaquin Valley College

Certificate in Emt - undefined

Fresno city college

High school diploma - undefined

Clovis East High School

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Brance Struck