Brandalyn Clenney
Clayton,NC
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Outgoing professional successful at building relationships with customers of different backgrounds and driving sales with knowledgeable, efficient service.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Sally Beauty Holdings Inc.
Clayton, NC
12.2021 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store and established friendly relationships with them.
- Key holder of store for over 3 years. Well trained in opening and closings.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Ensured that all displays were neat and organized at all times.
- Created a positive shopping experience for each customer.
- Upsold additional beauty items when appropriate to increase sales.
- Followed company policies related to returns, exchanges and refunds.
- Built productive and positive customer relationships and focus on gaining loyalty.
- answering phones.
- Recommended merchandise based on expert product knowledge and client preferences.
- Drove and exceeded sales goals.
- Stayed up to date on current trends to increase value and meet diverse client needs.
- Assisted customers in feeling relaxed and comfortable.
- Finalized purchases and processed payment
- Stocked shelves and supplies and organized.
- Opened and closed cash registers and countied bills.
- Placed special orders or called other stores to find desired items.
Cashier
Don Lee's convince store
Clayton, NC
08.2019 - 04.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
Giant Food Stores
Dunkirk, Maryland
04.2017 - 05.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops and register
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Barista
Dunkin' Donuts
Lothian, Maryland
07.2016 - 03.2017
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Education
High School Diploma -
Southern High School
Harwood, MD06-2017
Skills
- Customer Service
- Sales proficiency
- Cosmetology
- Products knowledge
- Relationship Building
- Sales closing
- Paperwork management
- Team Collaboration
- Organization and Multitasking
- Flexibility and Adaptability
Timeline
Beauty Advisor
Sally Beauty Holdings Inc.
12.2021 - Current
Cashier
Don Lee's convince store
08.2019 - 04.2020
Cashier
Giant Food Stores
04.2017 - 05.2019
Barista
Dunkin' Donuts
07.2016 - 03.2017
High School Diploma -
Southern High School