Brandan Glyenn
San Antonio,TX
Summary
Knowledgeable in Technical Support bringing over [2] years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement. I am currently taking the google coursera for cybersecurity. I have 2 more courses to go has of this very moment. I am currently looking for any entry-level to cybersecurity analyst, security analyst, security operations center, information security analyst, it security analyst, and cyber defense analyst. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Truck Driver
Ryder Integrated Logistics
San Antonio, TX
07.2020 - 08.2023
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
Truck Driver
Midwest Logistics
San Antonio, TX
04.2018 - 06.2020
- Worked well with dispatchers to communicate route and schedule changes.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Obtained signatures needed to complete and process paperwork.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
Truck Driver
Steven Tankers
Dallas, TX
02.2018 - 03.2019
- Adhered to safety regulations while operating tanker truck on highways and local roads.
- Monitored gauges during delivery process to ensure proper amount of product is delivered.
- Maintained cleanliness of the interior and exterior of the tanker truck at all times.
- Conducted pre-trip inspections including brakes, lights, steering systems, tires, oil levels., prior to departure from terminal.
- Received daily assignments from dispatcher and drove tanker truck to designated locations to pick up fuel.
Stock Associate
Morris & Dickson Co
Shreveport, LA
03.2013 - 11.2017
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
Internet Customer Service
Teleperformance
Shreveport, LA
05.2011 - 01.2013
- Provided support to customers via phone and email in a fast-paced environment.
- Resolved customer inquiries, troubleshooting technical issues and providing solutions quickly and efficiently.
- Ensured customer satisfaction by following up on open cases to ensure that all issues were resolved satisfactorily.
- Provided guidance on how to use different types of online services such as web browsing, email, social media.
- Assisted customers with setting up their internet connection, configuring routers, and connecting devices to the network.
- Diagnosed hardware and software problems related to the internet connection and worked with various departments for resolution.
- Created detailed documentation of problem analysis, solution steps, troubleshooting methods used.
- Trained new hires on best practices for providing excellent customer service.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Education
High School Diploma -
Southwood High School
Shreveport, LA05.2010
Some College (No Degree) - Psychology
Southern University At Shreveport
Shreveport, LASkills
- Document Management
- Materials Transport
- Equipment Operation
- Load Security
- Support Services
- Component Installation
- Call Triaging
- Security Management
- Hardware Replacement
- Helpdesk Administration
- Network Configuration
Certification
- Foundations of cybersecurity certification
- Manage security risk certification
- Networks and Network security certification
- Tools of the Trade: Linux and SQL certification
- Assets, Threats, and Verifications certification
- currently pending certifications
Timeline
Truck Driver
Ryder Integrated Logistics
07.2020 - 08.2023
Truck Driver
Midwest Logistics
04.2018 - 06.2020
Truck Driver
Steven Tankers
02.2018 - 03.2019
Stock Associate
Morris & Dickson Co
03.2013 - 11.2017
Internet Customer Service
Teleperformance
05.2011 - 01.2013
High School Diploma -
Southwood High School
Some College (No Degree) - Psychology
Southern University At Shreveport
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