Brandan Heikkila
Jackson,MI
Summary
Quality performance driven to provide the best productivity satisfaction. Proven ability to establish and maintain excellent communication while, dedicated to identifying needs to deliver effective solutions to all problems. Excellent time management skills, hardworking candidate eager to learn while being an active and attentive team member with great organizational skills and experience in handling several projects at once with great accuracy.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Granger Waste Services
07.2023 - Current
- Maintaining high level of documentation to keep account up to date on actions taken and information received
- Keeping all lines of communication open between customer, staff, and leadership while meeting all goals via managing emails and high level of outbound / inbound calls
- Negotiate pricing to maintain a great customer / client relationship
- Attention to detail for order entries and ensuring time of delivery of equipment.
Skip Tracer Representative - Remote
Location Services, LLC – Allied Solutions
10.2020 - 07.2023
- Investigation through provided databases and social media platforms to obtain the best and up to date demographics / information for debtor and keeping all lines of communication open to obtain defaulted collateral or resolve delinquency
- Reviewing all documents supplied by client to assist in the efforts of retrieving defaulted collateral
- Meeting all goals and prioritizing accounts based upon needs of clients and company requests.
Practice Supervisor & Surgical Coordinator
Henry Ford Allegiance – Acute Care Clinic, Outpatient Trauma, Urology & Outpatient Procedure Center
07.2010 - 02.2020
- Assisted in fostering the success of 3 brand new specialty practices
- Expanded the roles of the office to promote and provide support to a new specialty – Urology, Outpatient Trauma and Jackson Specialty Procedure Center
- Schedule / coordinate meetings, clinical appointments, surgeries, vacations for 5 surgeons and additional testing for patients
- Manage high volumes of calls on a multi-line phone system and emails
- Initial and continuing interaction with patients, families, visitors, staff, physicians, other facilities via phone, email and in-person
- Facilitated the interview process of new staff
- Manage employee’s timecard within Kronos and create / manage employee schedules, approve / deny vacation time
- Provided the orientation and training to new clerical & clinical staff members
- Led the implementation and transition from Nextgen to EPIC for Jackson Acute Care Surgery, Jackson Urology, Outpatient Trauma Clinic
- Initial triage of patients for visit with physicians and assist providers with in office procedures
- Ensure all clinical initiatives are met, Offsite pharmacy inspections are up to date, clinical / pharmaceutical supplies are ordered / stocked
- Provide Nurse visits to patients who need minimally invasive care
- Assisted patients with FMLA / Disability paperwork.
Education
Medical Assistant -
Ross Medical Education
Ann Arbor, MI01.2009
Highschool Diploma - undefined
Grass Lake High School
Grass Lake, MI01.2004
Skills
- Promote and maintain a good team moral
- Good analytical, mathematical and clerical skills
- Ability to understand and interpret complex policies and procedures
- Ability to type 60-70 wpm with accuracy
- Quality Customer Service Driven
- Effective and efficient written and oral communication
- Strong ability to multi-task and change direction efficiently
- Quality Assurance
- Documentation And Reporting
- Proficient in Microsoft Office, Outlook, Adobe
- Record preparation
- Gathering information
Timeline
Call Center Representative
Granger Waste Services
07.2023 - Current
Skip Tracer Representative - Remote
Location Services, LLC – Allied Solutions
10.2020 - 07.2023
Practice Supervisor & Surgical Coordinator
Henry Ford Allegiance – Acute Care Clinic, Outpatient Trauma, Urology & Outpatient Procedure Center
07.2010 - 02.2020
Highschool Diploma - undefined
Grass Lake High School
Medical Assistant -
Ross Medical Education
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