Summary
Work History
Education
Skills
Timeline
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Brandarle Smith

Memphis,TN

Summary

Dedicated , team oriented , looking to expand my knowledge and contribute to the good of the organization

Work History

Customer Service Specialist

Varsity Spirit
  • Answer inbound calls, emails, and chats addressing various customer issues and questions
  • Utilize Salesforce CRM concerning registration updates, creating invoices, process payments as well as customer communication
  • Process payments and post payments via Citrix Payment Systems
  • Provide information concerning various events and provide instructions on navigating company website
  • Communicate with colleagues via Microsoft Teams for solutions for customer/coach issues.

Ideal Dental
  • Schedule appointments via Eaglesoft software
  • Verify insurance and breakdown information via calls and faxes with insurance companies while mailing/faxing correspondence as needed
  • Present patient treatment plans, while providing explanation of patient payments and insurance benefits
  • Maintain paperwork, complete phone inquiries, order office supplies, maintain inventory and maintenance as needed.

Home Depot
  • Assist customers via LiveEngage with online orders and order inquiries
  • Updates customer information as needed
  • Collaborate with upper management to provide quick and efficient solutions to various issues
  • Provide customers with details pertaining to order status, merchandise availability, and order tracking information.

Education

Associate of Applied Science - Radiology Technologist

Concorde Career College
Memphis , TN
04.2026

Dental Assistant - Dental

Concorde Career College
Memphis, TN
06.2017

Skills

    Customer Service

    Communication Skills

    Customer Relations

    Problem Resolution

    Telephone Etiquette

    Customer Relationship Management (CRM)

    Computer Proficiency

    Regulatory Compliance

    Clerical Support

    Administrative Support

    Critical Thinking

Timeline

Customer Service Specialist

Varsity Spirit

Ideal Dental

Home Depot

Associate of Applied Science - Radiology Technologist

Concorde Career College

Dental Assistant - Dental

Concorde Career College

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Brandarle Smith