Summary
Work History
Education
Skills
Languages
Timeline
Generic

Brande Sevilla

Santa Rosa,CA

Summary

Proven leader with extensive experience as a Shift Supervisor at Starbucks Coffee, adept in operations management and team leadership. Excelled in enhancing team productivity and customer satisfaction through effective decision-making and strong communication skills. Demonstrated expertise in cash handling and employee training, significantly reducing employee turnover and fostering a positive work environment.

Work History

Shift Lead

Fr-uta Natural Ice Cream
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Helped store management meet standards of service and quality in daily operations.

Shift Supervisor

Starbucks Coffee
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.

Education

Bachelor Of Psychology - Psychology

Santa Rosa Junior College
Santa Rosa, CA

Skills

Decision-making capabilities

Customer service focus

Employee Training

Guest service

Work Delegation

Rules Enforcement

Operations Management

Cash Handling

Team Leadership

Strong verbal and written communication

Languages

Spanish
Native or Bilingual

Timeline

Shift Lead

Fr-uta Natural Ice Cream

Shift Supervisor

Starbucks Coffee

Bachelor Of Psychology - Psychology

Santa Rosa Junior College
Brande Sevilla