Brandee Carrico
Evansville,IN
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. I offer outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
7
7
years of professional experience
Work History
Restaurant Team Member
Cracker Barrel Old Country Store Inc
08.2016 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Consistently met or exceeded sales goals through upselling techniques and genuine product knowledge recommendations.
- Supported management by assisting with inventory control measures, reducing waste costs over time.
- I worked as a server, host, cashier,shift leader, backup, prep, togos and grill line.
Tech Support
Metronet Telecommunication
08.2020 - 08.2021
- Offered tech Support to customers that would call in
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Bookkeeper
Walton’s Comfort Food
05.2017 - 07.2019
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Education
High School Diploma -
Southridge High School
Huntingburg, IN05.2016
Skills
- Food Safety Measures
- Cleaning Techniques
- Customer Interaction
- Guest Experiences
- Verbal and Written Communication
- Cleaning and Sanitizing
- Kitchen Support
- Operations and Procedural Knowledge
- Recordkeeping
- Strong Teamwork
- Interpersonal Skills
- Cross-Training
- Excellent Communication
- Attention to Detail
- Adaptability
- Customer Service Orientation
- Problem Solving
- Cash Handling Expertise
- Guest Engagement
Timeline
Tech Support
Metronet Telecommunication
08.2020 - 08.2021
Bookkeeper
Walton’s Comfort Food
05.2017 - 07.2019
Restaurant Team Member
Cracker Barrel Old Country Store Inc
08.2016 - Current
High School Diploma -
Southridge High School
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