Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BRANDEE FELTON

Lakeland,FL

Summary

Patient-focused equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

8
8
years of professional experience

Work History

Patient Access Representative

Lakeland Regional
12.2021 - Current
  • Created new patient accounts in EMR system as needed
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates
  • Scanned documents into electronic medical records system
  • Verified demographics and insurance information to register patients in computer system
  • Collected co-pays and other payments from patients at time of service
  • Organized patient charts before each day's clinic sessions began
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in, as well as check in and update patient record
  • Assigned patients to diagnosis-related groups using
  • Explained the purpose of each test to patients to ensure understanding prior to procedure
  • Performed data entry tasks as needed, such as entering information into electronic health records
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIS for patients
  • Completed day-to-day duties accurately and efficiently
  • Provided excellent customer service by answering phones
  • Maintained patient accounts by obtaining, recording and updating personal information.

Order/Intake Coordinator

Radiology and Imaging Specialist
10.2017 - 02.2019
  • Multi-line switchboard
  • Patient Registration
  • Eligibility Determination
  • Insurance Billing
  • Quality Assurance
  • Referral Coordination
  • Created new patient accounts in EMR system as needed
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates
  • Scanned documents into electronic medical records system
  • Verified demographics and insurance information to register patients in computer system
  • Collected co-pays and other payments from patients at time of service
  • Organized patient charts before each day's clinic sessions began
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in, as well as check in and update patient record
  • Assigned patients to diagnosis-related groups using
  • Explained the purpose of each test to patients to ensure understanding prior to procedure
  • Performed data entry tasks as needed, such as entering information into electronic health records
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIS for patients
  • Completed day-to-day duties accurately and efficiently
  • Provided excellent customer service by answering phones
  • Maintained patient accounts by obtaining, recording and updating personal information.

Medical Receptionist

Barranco Clinic
10.2016 - 10.2017
  • Directed RX orders to the appropriate scheduler
  • Organized patient charts before each day's clinic sessions began
  • Entered insurance, demographics and health history into patient database
  • Greeted and checked patients in and out, updating patient information in computer system, scheduling for next visit
  • Straightened up waiting room to maintain neat and organized space
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff
  • Verified insurance coverage for appointments and collected co-payments as required
  • Processed patient payments and scanned identification and insurance cards
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in
  • Answered incoming calls, responding to inquiries from patients and other medical offices
  • Scheduled patient appointments, verifying accuracy of appointment times with providers
  • Organized ordered medical tests, sample collection and patient transportation
  • Routed laboratory or diagnostic results to appropriate staff
  • Communicated with On-Call Providers
  • Assisted nursing and medical staff in clerical duties to support patient care
  • Arranged hospital admissions for patients as required
  • Check on orders
  • Assisted with scheduling of daily staffing logs and communicating this information to the House Supervisor
  • Displayed strong telephone etiquette, effectively handling calls
  • Patient follow up calls after discharge.

Education

Certificate in Medical - Claim Adjuster

Polk State Corporate College
Lakeland, FL
08.2024

Skills

  • Medical Billing
  • Medical Records
  • EMR/EHR systems (10 years)
  • Typing 75-89 wpm
  • Hospital experience
  • Front Desk
  • Multitasking and Organization
  • Problem-Solving
  • Insurance Verification

References

References available upon request.

Timeline

Patient Access Representative

Lakeland Regional
12.2021 - Current

Order/Intake Coordinator

Radiology and Imaging Specialist
10.2017 - 02.2019

Medical Receptionist

Barranco Clinic
10.2016 - 10.2017

Certificate in Medical - Claim Adjuster

Polk State Corporate College

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BRANDEE FELTON