Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRANDEE G. TAYLOR

Newark,NJ

Summary

Polished Call Center representative, offering abilities in patient services and customer support, with experience in managing high-volume calls and scheduling in fast-paced environments. Proficient in multitasking and utilizing tools efficiently, including medical terminology and multiple monitors, to ensure accurate data entry and registration. Motivated to maintain client satisfaction and committed to contribute to company success. Demonstrates strong communication skills and professionalism to foster positive client interactions. Possesses an unwavering commitment to client satisfaction with the additional ability to build productive relationships and resolve complex issues.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

IQVIA/IMS HEALTH
Remote, NJ
01.2022 - Current
  • Handled incoming calls efficiently to ensure high standards of customer service and satisfaction.
  • Managed patient registration and scheduling tasks, ensuring timely and precise service delivery in a dynamic environment.
  • Managed appointment logistics and supported referral activities to ensure efficient service delivery.

Customer Service Representative

Premier Response
North Bergen, NJ
01.2021 - 12.2021
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Customer Service Specialist

HelloFresh
Newark, NJ
01.2019 - 12.2020
  • Met daily customer service quotas with a focus on quality.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Developed strong customer relationships and loyalty through effective communication.

Education

High School Diploma -

Mary Help Of Christians Academy
North Haledon, NJ

Skills

  • Client service
  • Scheduling appointments
  • Insurance verification
  • HIPAA compliance
  • Medical terminology
  • Patient greeting
  • Appointment scheduling

Timeline

Patient Service Representative

IQVIA/IMS HEALTH
01.2022 - Current

Customer Service Representative

Premier Response
01.2021 - 12.2021

Customer Service Specialist

HelloFresh
01.2019 - 12.2020

High School Diploma -

Mary Help Of Christians Academy
BRANDEE G. TAYLOR