Michelle Gloria
Summary
Results-driven beauty and retail professional with over 6 years in cosmetics, sales leadership, and client service. Expertise in driving sales, coaching teams, and enhancing customer experiences. Committed to fostering inclusive team cultures and building lasting client relationships. Seeking to leverage leadership and retail skills as a Sales and Service Leader.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Utica Park Clinic
Owasso
12.2024 - Current
- Provide exceptional service and support to patients in a fast-paced healthcare environment.
- Manage scheduling, patient communications, and administrative responsibilities with accuracy and professionalism.
- Build positive relationships through strong communication and attention to patient needs.
- Maintain confidentiality and compliance with organizational policies and procedures.
Sales Manager
Ulta Beauty Inc.
Broken Arrow
04.2023 - 12.2024
- Led daily sales floor operations and supported team members in achieving sales goals.
- Delivered personalized beauty consultations and product recommendations.
- Coached associates on customer engagement, loyalty program enrollment, and service excellence.
- Assisted with merchandising, inventory management, and maintaining brand standards.
- Helped foster a positive, collaborative, and high-performing environment with team and/or brand representatives.
Sephora Beauty Team Lead
Kohls Department Store
Owasso
03.2022 - 04.2023
- Delivered exceptional client experiences through personalized beauty consultations.
- Drove sales through product expertise and strong customer relationships.
- Assisted in training new team members on Sephora service standards and product knowledge.
- Maintained visual merchandising standards and inventory organization.
- Supported store initiatives, promotions, and loyalty program growth.
MAC artist
Dillards Department Store
Tulsa
05.2021 - 03.2022
- Provided customized makeup consultations and product recommendations.
- Consistently achieved individual sales goals through relationship-based selling.
- Educated clients on makeup application techniques and product benefits.
- Built a loyal client base through exceptional customer service and follow up on CAD system
Mac lead
Ulta Beauty Inc.
Owasso
06.2018 - 05.2021
- Led MAC boutique team, enhancing sales and brand performance through strategic initiatives.
- Trained and mentored beauty advisors, improving product knowledge and customer service skills.
- Managed inventory and merchandising, optimizing promotional events for increased customer engagement.
- Developed strong client relationships resulting in repeat business and increased sales.
- Supported onboarding, and team development initiatives.
Education
Owasso Highschool
Owasso, OklahomaSkills
Results-driven beauty and retail professional with over 6 years in cosmetics, sales leadership, and client service Expertise in driving sales, coaching teams, and enhancing customer experiences Committed to fostering inclusive team cultures and building lasting client relationships Seeking to leverage leadership and retail skills as a Sales and Service Leader
Results-driven beauty and retail professional with over 6 years in cosmetics, sales leadership, and client service Expertise in driving sales, coaching teams, and enhancing customer experiences Committed to fostering inclusive team cultures and building lasting client relationships Seeking to leverage leadership and retail skills as a Sales and Service Leader
Languages
Spanish
Professional
Timeline
Patient Service Representative
Utica Park Clinic
12.2024 - Current
Sales Manager
Ulta Beauty Inc.
04.2023 - 12.2024
Sephora Beauty Team Lead
Kohls Department Store
03.2022 - 04.2023
MAC artist
Dillards Department Store
05.2021 - 03.2022
Mac lead
Ulta Beauty Inc.
06.2018 - 05.2021
Owasso Highschool