Brandel Cabrera
Miami
Summary
A dedicated professional with a strong background in customer service and problem-solving, developed during my time at Mr. Greens. I thrive in high-pressure situations, where I've successfully turned challenging moments into positive experiences, building lasting relationships with customers. I take pride in providing empathetic service that keeps clients coming back, and I’ve also enjoyed mentoring colleagues to elevate our team’s service standards. Additionally, I’m skilled in data entry and creating connections that lead to repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mr. Greens
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Sales Associate
El Car Wash
04.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Westland Senior High
Hialeah, FL07-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Mr. Greens
05.2023 - Current
Sales Associate
El Car Wash
04.2022 - 12.2022
High School Diploma -
Westland Senior High
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