Summary
Overview
Work History
Education
Skills
Timeline
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Branden Bearden

Broken Arrow,OK

Summary

Dedicated individual with a fire for customer satisfaction, learning, and coding. Constantly seeking new avenues to further my knowledge. Have many years of experience with customer service and software. I owe my great relationship with all clients to patience, understanding, and a desire to help. Currently studying Python and C+ as well to further strengthen my skills. Very quick at learning any program and thoroughly enjoy it as well. Fluid in any technical support or insurance role.

Overview

13
13
years of professional experience

Work History

Licensing Producer/ CSR/ Sales/ Tech Support

Horacemann
Springfield, Illinois
04.2024 - 08.2025
  • Analyzed client information to identify potential risks and recommend solutions.
  • Assisted clients in selecting appropriate insurance policies for their needs.
  • Educated customers on policy details and coverage options available.
  • Maintained accurate records of customer interactions and policy changes in systems.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.

Data Entry/Customer Service Representative

RAZR Marketing
Broken Arrow, OK
11.2021 - 02.2023
  • Maintained database by entering new and updated customer and account information.
  • Responded to daily inquiries and requests within a mandated timeframe to meet deadlines.
  • Proofread and edited documents to correct errors.
  • Contacted customers via phone or email to address data inquiries.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Maintained high satisfaction score by consistently resolving first-call issues.

Waiter/Cook

The Rooftop/ Main St. Tavern
Broken Arrow, OK
03.2017 - 09.2020
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained thorough knowledge of menu to describe dining options.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.

Customer Service/Cooking Assistant

Zios Italian Kitchen
Tulsa, OK
01.2015 - 02.2017
  • Closing/Opening Server
  • ToGo, Provided menu information regarding new items, seasonal and daily specials, and pairings
  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
  • Adhered to all safety, sanitization, and food handling guidelines and regulations
  • Processed orders and payments using POS system terminals and registers
  • Trained new servers in company policies, guest service standards, and best practices
  • Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery
  • Supported opening and closing duties, including reconciling cash tills and assisting in kitchen and bar areas
  • Weekends Handled All ToGo Orders through phone.
  • Assisted head chef by chopping and preparing cooking ingredients.
  • Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.

Infantryman

Army
Ft.Benning, GA
10.2012 - 12.2014
  • Coordinated squad actions with adjacent troops and supporting elements
  • Kept equipment operating properly with regular maintenance and routine repairs
  • Supported effective control of platoon by helping leader with both operational planning and oversight
  • Stayed ready for infantry needs through effective storage and distribution of ammunition, supplies, and equipment
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Education

Code Academy
Broken Arrow, OK
06.2021

High School Diploma -

Broken Arrow High School
Broken Arrow, OK
09.2012

Skills

  • Proficient With Microsoft Excel
  • HTML 5
  • JAVA
  • CSS
  • SQL
  • Technical Support
  • Auto and Property Insurance
  • Data Entry/ Accuracy
  • Error Identification
  • HIPPA
  • De-escalation Techniques
  • Customer Service
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Retail Sales Customer Service
  • Equipment Cleaning and Maintenance
  • Quality assurance
  • Risk analysis
  • Documentation preparation
  • Sales reporting
  • Client relationship management

Timeline

Licensing Producer/ CSR/ Sales/ Tech Support

Horacemann
04.2024 - 08.2025

Data Entry/Customer Service Representative

RAZR Marketing
11.2021 - 02.2023

Waiter/Cook

The Rooftop/ Main St. Tavern
03.2017 - 09.2020

Customer Service/Cooking Assistant

Zios Italian Kitchen
01.2015 - 02.2017

Infantryman

Army
10.2012 - 12.2014

Code Academy

High School Diploma -

Broken Arrow High School

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