Branden Bramson
Riverview,Florida
Summary
Accomplished Help Desk Technician, Food and Beverage Controller, and Loss Prevention Officer, adept in LAN/WAN troubleshooting and risk assessment, with a track record of resolving 80% of issues on first contact. Excelled in asset protection at Guaranteed Rate, leveraging strong problem-solving abilities and communication skills to enhance security and technical operations. Currently enhancing expertise through CompTIA A+ studies.
Overview
7
7
years of professional experience
Work History
Collection - Food and Beverage Controller
JW and Tampa Marriott Water Street Collection
04.2024 - Current
- Sourcing suppliers based on price, availability, necessity, quality and logistical expenses
- Collaborating with various internal departments to ensure that they fulfill all department requests
- Coordinating with 3rd party vendors to ensure timely deliveries and oversee the integrity and quality of delivered goods and services
- Meticulous record-keeping of Purchase Orders and Invoices to maintain adherence with Executive's checkbook and budget
- Increased flow of financial information throughout company by improving communication strategies.
Collection - Loss Prevention Officer
JW Marriott Tampa Water Street & Marriott Tampa Water Street
04.2023 - Current
- Serving as a dual role Security Host maintaining safety and security for both the JW and Marriott Tampa Water Street Collection consisting of 1300 rooms
- Patrol all areas of two hotel properties monitoring the safety and security of associates and guests
- Monitor Closed Circuit TV, Associate Alert Devices, Duress Alarms, and Fire Safety Systems
- Respond to associate and guest's accidents, providing Basic First Aid
- Conduct investigations and collect evidence for reports submitting to Marriott Claims Services
- Defuse guest and employee instances
- Provide security details for NFL, NHL & MLB Teams
- Hand picked to contribute on the hotel's IT and security upgrade for new guest keys.
Product Support Technician
The Home Depot
03.2022 - 04.2023
- Promoted from the Hardware/POS team to Self-Check Out cluster in late June 2022
- Resolve technical issues with Local Area Network, Wide Area Network, operating systems, Main Distribution, and Intermediate Distribution frame issues
- Troubleshoot and resolve store server issues
- Install company-approved software
- Write Knowledge Base Articles for step-by-step policies and troubleshooting guidelines
- Configure workstations for users.
Help Desk Tier 1
Guaranteed Rate
02.2021 - 03.2022
- Walk users through problem-solving processes
- Document troubleshooting steps and results from each step taken using ServiceNow ticketing system
- Resolve users with password reset issues
- Provided customer service for software applications, hardware devices and peripherals
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications
- Promoted from NHF to the Help Desk in February of 2021
- Update and provide insightful updates for Knowledge Base Articles
- Resolved 80% of issues on the first call with end-user.
New Hire Fulfillment Specialist
Guaranteed Rate
05.2020 - 02.2021
- Collaborate with Asset Management and New Hire Fulfillment managers to ensure new hire information/equipment was delivered on time
- Obtained lab specimens per straight catheter, venipuncture and nasal and pharyngeal swabs
- Accurately document findings in patient care chart
- Helped with safely transferring patients in and out of wheelchairs and adaptive equipment
- Demonstrated excellent communication skills while interacting with patients, families, nurses, doctors, and other healthcare professionals
- Assisted physicians with patient exams and treatments, including wound cleaning and dressing changes
- Conducted EKGs for patients presenting with chest pain or other cardiovascular issues
- Trained new staff members on proper techniques for handling emergency room cases.
Emergency Room Technician
Saint Mary Medical Center
10.2017 - 05.2020
- IT documentation
- Technical troubleshooting
- Multitasking
- Conflict resolution
- Problem-solving.
Education
Bachelor's - Information Technology and Networking Candidate
DEVRY UNIVERSITY
Naperville, IL01.2025
Associate in Science (A.S.) - Network Systems Administration
DEVRY UNIVERSITY
Naperville, IL02.2024
Core 40 with Technical Honors - undefined
MERRILLVILLE HIGH SCHOOL
05.2017
undefined
IVY TECH COMMUNITY COLLEGE
Valparaiso, IN05.2022
Skills
- Teamwork
- Adaptable
- Critical Thinker
- Asset Protection
- Risk Assessment
- Help Desk Software
- Software Installation
- Purchasing expertise
Timeline
Collection - Food and Beverage Controller
JW and Tampa Marriott Water Street Collection
04.2024 - Current
Collection - Loss Prevention Officer
JW Marriott Tampa Water Street & Marriott Tampa Water Street
04.2023 - Current
Product Support Technician
The Home Depot
03.2022 - 04.2023
Help Desk Tier 1
Guaranteed Rate
02.2021 - 03.2022
New Hire Fulfillment Specialist
Guaranteed Rate
05.2020 - 02.2021
Emergency Room Technician
Saint Mary Medical Center
10.2017 - 05.2020
Bachelor's - Information Technology and Networking Candidate
DEVRY UNIVERSITY
Associate in Science (A.S.) - Network Systems Administration
DEVRY UNIVERSITY
Core 40 with Technical Honors - undefined
MERRILLVILLE HIGH SCHOOL
undefined
IVY TECH COMMUNITY COLLEGE
Similar Profiles
Dylan RebuckDylan Rebuck
Senior Banquet Chef at JW Marriott Tampa Water StreetSenior Banquet Chef at JW Marriott Tampa Water Street
Chandan SharmaChandan Sharma
Director of Sales at JW Marriott, Marriott InternationalDirector of Sales at JW Marriott, Marriott International
Simon GuertinSimon Guertin
Senior Sales Manager at Austin Marriott Downtown & JW Marriott AustinSenior Sales Manager at Austin Marriott Downtown & JW Marriott Austin