Branden Bramson
Riverview,Florida
Summary
Accomplished Help Desk Technician, Food and Beverage Controller, and Loss Prevention Officer, adept in LAN/WAN troubleshooting and risk assessment, with a track record of resolving 80% of issues on first contact. Excelled in asset protection at Guaranteed Rate, leveraging strong problem-solving abilities and communication skills to enhance security and technical operations. Currently enhancing expertise through CompTIA A+ studies.
Overview
7
7
years of professional experience
Work History
Collection - Food and Beverage Controller
JW and Tampa Marriott Water Street Collection
2024.04 - Current
- Sourcing suppliers based on price, availability, necessity, quality and logistical expenses
- Collaborating with various internal departments to ensure that they fulfill all department requests
- Coordinating with 3rd party vendors to ensure timely deliveries and oversee the integrity and quality of delivered goods and services
- Meticulous record-keeping of Purchase Orders and Invoices to maintain adherence with Executive's checkbook and budget
- Increased flow of financial information throughout company by improving communication strategies.
Collection - Loss Prevention Officer
JW Marriott Tampa Water Street & Marriott Tampa Water Street
2023.04 - Current
- Serving as a dual role Security Host maintaining safety and security for both the JW and Marriott Tampa Water Street Collection consisting of 1300 rooms
- Patrol all areas of two hotel properties monitoring the safety and security of associates and guests
- Monitor Closed Circuit TV, Associate Alert Devices, Duress Alarms, and Fire Safety Systems
- Respond to associate and guest's accidents, providing Basic First Aid
- Conduct investigations and collect evidence for reports submitting to Marriott Claims Services
- Defuse guest and employee instances
- Provide security details for NFL, NHL & MLB Teams
- Hand picked to contribute on the hotel's IT and security upgrade for new guest keys.
Product Support Technician
The Home Depot
2022.03 - 2023.04
- Promoted from the Hardware/POS team to Self-Check Out cluster in late June 2022
- Resolve technical issues with Local Area Network, Wide Area Network, operating systems, Main Distribution, and Intermediate Distribution frame issues
- Troubleshoot and resolve store server issues
- Install company-approved software
- Write Knowledge Base Articles for step-by-step policies and troubleshooting guidelines
- Configure workstations for users.
Help Desk Tier 1
Guaranteed Rate
2021.02 - 2022.03
- Walk users through problem-solving processes
- Document troubleshooting steps and results from each step taken using ServiceNow ticketing system
- Resolve users with password reset issues
- Provided customer service for software applications, hardware devices and peripherals
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications
- Promoted from NHF to the Help Desk in February of 2021
- Update and provide insightful updates for Knowledge Base Articles
- Resolved 80% of issues on the first call with end-user.
New Hire Fulfillment Specialist
Guaranteed Rate
2020.05 - 2021.02
- Collaborate with Asset Management and New Hire Fulfillment managers to ensure new hire information/equipment was delivered on time
- Obtained lab specimens per straight catheter, venipuncture and nasal and pharyngeal swabs
- Accurately document findings in patient care chart
- Helped with safely transferring patients in and out of wheelchairs and adaptive equipment
- Demonstrated excellent communication skills while interacting with patients, families, nurses, doctors, and other healthcare professionals
- Assisted physicians with patient exams and treatments, including wound cleaning and dressing changes
- Conducted EKGs for patients presenting with chest pain or other cardiovascular issues
- Trained new staff members on proper techniques for handling emergency room cases.
Emergency Room Technician
Saint Mary Medical Center
2017.10 - 2020.05
- IT documentation
- Technical troubleshooting
- Multitasking
- Conflict resolution
- Problem-solving.
Education
Bachelor's - Information Technology and Networking Candidate
DEVRY UNIVERSITY
Naperville, IL01.2025
Associate in Science (A.S.) - Network Systems Administration
DEVRY UNIVERSITY
Naperville, IL02.2024
Core 40 with Technical Honors - undefined
MERRILLVILLE HIGH SCHOOL
05.2017
undefined
IVY TECH COMMUNITY COLLEGE
Valparaiso, IN05.2022
Skills
- Teamwork
- Adaptable
- Critical Thinker
- Asset Protection
- Risk Assessment
- Help Desk Software
- Software Installation
- Purchasing expertise
Timeline
Collection - Food and Beverage Controller
JW and Tampa Marriott Water Street Collection
2024.04 - Current
Collection - Loss Prevention Officer
JW Marriott Tampa Water Street & Marriott Tampa Water Street
2023.04 - Current
Product Support Technician
The Home Depot
2022.03 - 2023.04
Help Desk Tier 1
Guaranteed Rate
2021.02 - 2022.03
New Hire Fulfillment Specialist
Guaranteed Rate
2020.05 - 2021.02
Emergency Room Technician
Saint Mary Medical Center
2017.10 - 2020.05
Bachelor's - Information Technology and Networking Candidate
DEVRY UNIVERSITY
Associate in Science (A.S.) - Network Systems Administration
DEVRY UNIVERSITY
Core 40 with Technical Honors - undefined
MERRILLVILLE HIGH SCHOOL
undefined
IVY TECH COMMUNITY COLLEGE
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