Branden Bufford
Caldwell
Summary
Training and development professional with robust background in designing and implementing impactful training programs. Adept at fostering team collaboration and driving results through adaptive strategies. Skilled in curriculum development, instructional design, and leadership. Known for effectively meeting organizational needs and enhancing workforce competencies.
Overview
7
7
years of professional experience
Work History
Training Director
Chick-fil-A
Nampa, ID
11.2020 - Current
- Evaluate staff performance and provide coaching to address inefficiencies.
- Demonstrate commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Reduce employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Direct the restaurant's training program, ensuring all training materials, checklists, and development resources remained current and aligned with operational standards.
- Maintained and updated employee training records and development plans to track progress and ensure completion of required training milestones.
- Coordinated and scheduled training activities, orientations, and development sessions for new and existing team members.
- Led new hire orientation meetings, introducing employees to company culture, expectations, policies, and operational procedures.
- Trained and developed Team Leads on effective coaching, leadership, and training techniques to improve team performance and consistency.
- Partnered with other leadership to identify training needs and implement development plans that supported business objectives.
- Fostered a culture of continuous learning, accountability, and professional growth throughout the organization.
- Served as a key resource for employee development, leadership growth, and operational excellence initiatives.
Floor Staff
Caldwell Luxe Reel Theatre
Caldwell, ID
08.2019 - 10.2021
- Delivered excellent customer service by assisting guests with ticket purchases, concessions, and theater inquiries.
- Operated POS systems to process ticket and concession transactions accurately and efficiently.
- Cleansed and maintained theater auditoriums, lobbies, restrooms, and common areas to ensure a positive guest experience.
- Trained and mentored new team members on customer service procedures, operational standards and workplace expectations.
- Collaborated with team members and management to resolve customer concerns and maintain high service standards.
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ07.2026
Skills
- Business Development
- Schedule Development
- Process Improvement
- Staff Management
- Goal-Oriented
- Training and Mentoring
- Employee Motivation
- Idea Development and Brainstorming
- Continuous Improvement
- Adaptability and Flexibility
- Teamwork and Collaboration
- Time Management
Timeline
Training Director
Chick-fil-A
11.2020 - Current
Floor Staff
Caldwell Luxe Reel Theatre
08.2019 - 10.2021
Bachelor of Science - Applied Management
Grand Canyon University