Michelle Ciarrocca

Created a training plan for Front of House and Back of House

Developed a team of 10+ trainers to facilitate training

Coordinated training schedules in a timely and cost effective manner

Implemented systems and techniques to further refine day to day operations

Collaborated with management to identify skill gaps, to accomplish targeted training goals.

Developed engaging e-learning modules that allowed employees to access training materials remotely, increasing accessibility and convenience.

Create monthly training focus to target our quarterly goals

Developed existing Team Members into Trainers

Developed and implemented training systems per position

Track and enhance guests experience based off our Customer Experience Monitor