Branden Eikenberry
Englewood,Ohio
Summary
Adept at optimizing pharmacy workflows and enhancing patient care, I led teams at Meijer and CVS Pharmacy to significantly improve customer satisfaction. My expertise in pharmacy operations management and patient education, coupled with a talent for staff training, has consistently elevated service standards and operational efficiency.
Overview
7
7
years of professional experience
Work History
Pharmacy Manager
Meijer
04.2024 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
Floater Pharmacist
Meijer
02.2023 - 04.2024
- Reviewed prescription to confirm appropriate selection of drug, dose, and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
Pharmacy Manager
CVS Pharmacy
04.2018 - 02.2023
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
Staff Pharmacist
CVS Pharmacy
09.2017 - 04.2018
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Effectively resolved insurance rejections and other billing issues.
Staff Pharmacist
CVS Pharmacy
08.2017 - 09.2017
- Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
Education
Ph.D. - Pharmacy
University of Findlay
05.2017
Skills
- Workflow Optimization
- Pharmacy operations management
- Prescription Verification
- Patient education and counseling
- Staff Training
Timeline
Pharmacy Manager
Meijer
04.2024 - Current
Floater Pharmacist
Meijer
02.2023 - 04.2024
Pharmacy Manager
CVS Pharmacy
04.2018 - 02.2023
Staff Pharmacist
CVS Pharmacy
09.2017 - 04.2018
Staff Pharmacist
CVS Pharmacy
08.2017 - 09.2017
Ph.D. - Pharmacy
University of Findlay
Similar Profiles
Cecilia EhlerCecilia Ehler
Team Leader at MeijerTeam Leader at Meijer
James ThompsonJames Thompson
Meat Department Associate at MeijerMeat Department Associate at Meijer
KAYLA HAYESKAYLA HAYES
Cashier at MeijerCashier at Meijer
KATIE THOMPSONKATIE THOMPSON
Receiver at MeijerReceiver at Meijer
Michael TracyMichael Tracy
Sales Associate at United Dairy FarmersSales Associate at United Dairy Farmers