Branden Garcia

Delivered top-tier customer service by addressing inquiries, resolving issues, and fostering positive client relationships.

• Managed high volumes of customer interactions daily, ensuring satisfaction and retention.
• Trained and mentored new team members to uphold service standards.
• Sweep, mop, vacuum, and clean floors and carpets.
• Clean and sanitize restrooms, lobbies, hallways, and other public or common areas.
• Empty trash bins and dispose of waste properly.
• Dust and wipe down surfaces, including windows, furniture, and fixtures.
• Increased workplace safety by immediately reporting potential hazards.
• Resolved guest inquiries punctually and politely for professional customer service.
• Managed approximately 30 incoming calls and faxes per day from patients.
• Greeted guests with warmth and professionalism for friendly, helpful service.
• Give general information about the practice, office hours, location, or policies (when allowed).
• Comply with HIPAA regulations at all times.
• Handle patient information with discretion and privacy.
• Greet callers with a courteous and calm demeanor.
• Identify the medical practice the caller is trying to reach.
• Ensure accurate and efficient call handling, often using a script or call-flow guide.
• Recognize and escalate urgent or emergency situations according to pre-defined protocols.
• Page the on-call physician or direct the caller to emergency services as needed.

• Safely operated vehicles across a variety of routes, adhering to traffic laws and safety guidelines.
• Maintained a spotless driving record while transporting packages.
• Ensured timely arrivals and provided courteous interactions with customers.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Operated light trucks to deliver loads as far as 20 miles from home location.