Branden Heintz
Baxter,TN
Summary
Customer-focused Body Shop Advisor known for high productivity and efficient task completion. Specialize in client communication, workflow management, and automotive repair knowledge. Excel in empathetic customer service, problem-solving, and teamwork to ensure smooth operations and client satisfaction. Experience in automotive machine shop running machines, writing repair orders, managing shop, and cleaning machinery. During 2020 worked as a new car inventory manager at dealership where body shop was located.
Overview
12
12
years of professional experience
Work History
Body Shop Advisor
Blackstone Collision Center
Fresno, California
03.2018 - 09.2024
- Reviewed completed jobs with customers, answered questions, and ensured satisfaction with the results.
- Scheduled appointments for customers and maintained accurate records of all work performed on vehicles.
- Inspected automotive repairs to match paint and maintain body appearance.
- Performed road tests to evaluate performance of repaired vehicles prior to customer delivery.
- Provided technical advice on mechanical issues to technicians and other staff members.
- Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
- Trained new hires in body shop operations including safety regulations and best practices.
- Monitored shop productivity levels and made suggestions to improve efficiency.
- Advised customers on repair processes and timelines.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Conducted quality inspections on completed repairs.
- Coordinated with insurance companies for repair approvals.
- Assisted in the ordering of parts required for vehicle repairs.
- Inspected vehicles for damage, recorded findings, and wrote repair estimates.
- Greeted customers upon arrival, identified customer needs and provided appropriate services.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Automotive Machinist
Ron's Machine Shop
Fresno, CA
06.2012 - 03.2018
- Monitored feed and speed of machines during machining processes.
- Observed operating machines or equipment to diagnose machine malfunctions and determine need for adjustments or repairs.
- Set up, adjusted and operated basic or specialized machine tools to perform precision machining operations.
- Maintained cleanliness of shop area by cleaning up chips and shavings after each shift.
- Performed routine maintenance on machinery including lubrication and tool changes.
- Ensured that all safety protocols were followed during machining operations.
- Reviewed work orders prior to beginning a job so that the correct process is followed throughout the entire operation.
- Monitored machine operation to detect any malfunctions or deviations from expected performance.
- Assisted in training junior employees in proper safety procedures when operating machinery.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Managed procurement processes, negotiating with suppliers to secure best prices.
Education
GED -
GED Testing Services
California09-2024
Skills
- Work order processing
- Parts ordering
- Detail orientation
- Cost estimation
- Scheduling appointments
- Vehicle inspection
- Repair estimate experience
- Insurance procedures
- Excellent work ethic
- Hand tool proficiency
- Diagnostic scanning
- Damage assessment
- Quality-focused
- Estimating costs
- Strong leadership skills
- Repair estimation
- Customer follow-up
- Customer relations
- Customer service
- Ordering parts
- New hire training
- Cylinder head repair
- Engine block machining
- Machine operation
- Shop safety procedures
Timeline
Body Shop Advisor
Blackstone Collision Center
03.2018 - 09.2024
Automotive Machinist
Ron's Machine Shop
06.2012 - 03.2018
GED -
GED Testing Services